Provide the ability to disable the reopen ticket functionality
mmikitka opened this issue · 1 comments
mmikitka commented
In my context, Operations does not want to re-open tickets, and the current workaround is to use reopen_duration: 1ms. Since reopen_duration: 0s means always reopen, it would be helpful to explicitly disable reopening. I suggest the addition of a new field, reopen_enabled which defaults to true to maintain backwards compatibility.
fhielpos commented
What about using the wont_fix_resolution setting with a Done value or similar?