[metrics]: AWS/Connect metrics not appearing in Grafana

[meridius01]

Context information

• AWS service: Amazon Connect
• CloudWatch namespace: AWS/Connect
• Link to metrics documentation for this service: https://docs.aws.amazon.com/connect/latest/adminguide/monitoring-cloudwatch.html
• AWS region of the exporter: ap-southeast-1
• AWS region of the service: ap-southeast-2

Exporter configuration

  - aws_metric_name: ConcurrentCalls
    aws_dimensions: [InstanceId]
    aws_namespace: AWS/Connect
    aws_statistics: [Average]

Exporter logs

What do you expect to happen?

I just want to have at least ConcurrentCalls to appear on Grafana for monitoring

What happened instead?

The problem is that even I have the right format and settings (including the right IAM role with right permission and trust relationship), I can't see the specific metric of concern in Grafana when Cloudwatch Export was running.

[matthiasr]

Can you see the metrics in the Prometheus console? In the /metrics endpoint of the exporter? If they show up in the latter, but not in Grafana or the table view in Prometheus, you may be running into this expected behavior.

Thankfully, for this service, AWS actually does specify that data is sent every minute, so you may try delay_seconds: 60 or delay_seconds: 120 which would then work with Prometheus' default lookback.