pypi/support

Account recovery request

Closed this issue · 1 comments

PyPI Username

shawnyin

Reason for request

Hi I am a new developer and am not familiar with PyPI's platform, I generated the two factor authentication QR code and forgot to scan it using a device and I did not save the recovery codes either, now I don't have access to the account. The account is empty, can I recover it or I have to register a new account for this. Thank you.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.

Hi @xyin-anl,

Your 2FA and recovery codes have been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.