Dm Message

[MahdiTeaR]

Send Message Allow Direct Messages

• When a user creates a ticket, a message will be sent to the person's dm, if the person's dm is closed, a message will be sent inside the ticket and the person will be told to open their dm and get out of the disabled dm mode
  Or he can't send chat until he opens his tail

[mods-hd]

Why do you need user to allow send messages?

I mean it might better if don't need to lock channel if user have direct message is closed just make bot send message like outside working hours is better

[ralphkb]

Hey, thank you for your suggestion however I don't think I'll be adding it based on the following reasons:

• If a user creates a ticket, they are seeking support and are aware they're making a ticket, they don't need a reminder in DMs.
• The current ephemeral reply the bot sends them in the channel where they used the panel already has a button that will redirect them to the ticket, I think this should be enough.

I think it's better not to force your users to enable their DMs for a functionality like that, thus I won't be adding this.