"Backend not available"
Roi03 opened this issue · 24 comments
When I attempt to save my changes to the report, I get an error: "backend not available."
Are you using Juris-M or Zotero?
Zotero
And what operating system do you use?
Win 8.1
It's a little harder on Windows to do diagnosis. Can you go to
Help -> Debug Output Logging -> Restart with Logging Enabled
let Zotero restart, then go into
Help -> Debug Output Logging -> View Output,
and in the window that pops up choose File -> Save.
You'll get a file picker popup, in that popup choose
Format: Text Files
and click Save.
You now have a log file. It may have been named Debug Output.html, rename it to have a .txt extension.
Then finally, attach it here (do not paste the contents into a text field here, just drag the file on a comment field)
Can you do this again, but try to replicate the problem between Restart with Logging Enabled and View Output? (I should have said that, sorry)
Hello, I've had this very same issue occur. Wasn't sure if I should submit my own issue or add to this one? If it's preferred to add here, I've run through the steps you outlined above and am attaching my log file.
I'm running Zotero on a Mac with High Sierra version 10.13.6
Debug Output.txt
I'm trying to get it to work again but for some reason a ton of stuff isn't working. Maybe related with the Zotero upgrade a while ago since that switched to a newer Firefox base.
Install in Zotero by downloading test build 5.0.32.150, opening the Zotero "Tools" menu, selecting "Add-ons", open the gear menu in the top right, and select "Install Add-on From File...".
Does .150 work for you guys?
@retorquere apologies for the delay. I installed the downloaded file, but am still getting the error message:
I have the same issue, currently running 5.0.32
I've found the problem, it will take a bit to get this fixed, but I'm working on it.
Install in Zotero by downloading test build 5.0.32.151, opening the Zotero "Tools" menu, selecting "Add-ons", open the gear menu in the top right, and select "Install Add-on From File...".
Hi @retorquere Thank you for the update. I'm finding now that while I'm not getting an error upon clicking the "save" icon, I can't tell if it's meant to do something upon the "Save" click? Or does one click that and then use the Toolbar File > Save from that point?
Thank you again for patching this up!
"save" saves the current setup - a save to file won't pick up the changes until you've done that. I can't fix the latter, but if the save icon is disabled, it's safe to save to disk.
Install in Zotero by downloading test build 5.0.32.152, opening the Zotero "Tools" menu, selecting "Add-ons", open the gear menu in the top right, and select "Install Add-on From File...".
Install in Zotero by downloading test build 5.0.32.153, opening the Zotero "Tools" menu, selecting "Add-ons", open the gear menu in the top right, and select "Install Add-on From File...".
It work's perfectly now, thanks! Dumb question is there an option to add to the report the file location (C:) instead of the "Select in Zotero" option? Only reason is to access the document without opening the program. Cheers.
I don't understand what you're asking, sorry. Can you rephrase?
I mean return the attachment location in the disk, so as to open the PDF/HTML without opening the main zotero program.
Ah, I see. I can look into that, but that's a separate feature, so I'd appreciate it if you could open a new issue.