robotemi/sdk

Exception while creating a local map backup

chunpantai opened this issue · 5 comments

chunpantai commented

Hi, I am trying to create a local map backup using getCurrentMapBackupFile(withoutUI: Boolean): ParcelFileDescriptor? following the sample code.

ParcelFileDescriptor parcelFileDescriptor = Robot.getCurrentMapBackupFile(withoutUI = true);

Then I got the following exception using try catch:

java.io.FileNotFoundException: No files supported by provider at content://com.robotemi.sdk.provider/map_backup_file?mediaKey=true

Appreciate if anyone knows the cause and how to fix it. Thank you.

zjn0505 commented

Please check the following things.

  1. Your temi launcher is running at version 17579 or higher.
  2. Your robot has a valid PRO subscription
  3. Your app has delared and requested for MAP permission.

It is better to catch the error. Thank you for the report.

chunpantai commented

Thanks for the quick response. Currently our temi launcher is running at version 17559, could you please tell me how to update the launcher version as there is no response when I clicked the "Launcher OS" bar and it said there is no pending updates when I clicked "check for update". Very appreciate your help.

zjn0505 commented

Please share me your serial number. I will push and update to your robot.

chunpantai commented

Due to our company policy, sorry that we cannot disclose the serial number in public. Could you please share your email contact for further correspondence? Thank you.

zjn0505 commented

https://robotemi.zendesk.com/

Please submit a ticket at zendesk with your serial number.