/twilio_automated_survey_system

Creating an Automated Survey System using Twilio Programmable Voice and Python-v3

Primary LanguagePython

Twilio Automated Survey System

This is a simple Flask application that uses Twilio's Voice Response and Gather functionalities to conduct a survey over a phone call.

Overview

The application consists of three main routes:

  1. /survey: This is the entry point of the survey. The user is welcomed and given options to answer two questions or end the survey.
  2. /gather: This route handles the user's input from the keypad. Depending on the input, it asks one of the two questions or ends the survey.
  3. /record: This route handles the recording of the user's verbal response to the questions.

How it Works

When a call is made to the Twilio number associated with this application, the /survey route is triggered. The user is welcomed and given three options, each corresponding to a digit they can press on their phone's keypad.

The /gather route is then triggered, which checks the digit pressed by the user. If the user presses '1' or '2', they are asked a question and their response is recorded. If the user presses '3', the survey ends.

The /record route handles the recording of the user's response. If a recording is received, the user is thanked and given options to return to the main menu, go to the second question, or retry if no answer was received.

Running the Application

To run the application, simply execute the Python script. Ensure that Flask and Twilio's Python SDK are installed in your environment.

python app.py

Complete Reference

For a complete reference, please visit the Twilio Blog.