Events are not populating on branch dashboard

[subbufrom]

We are trying to send events into branch.io destination, seems no events are populating on the branch dashboard , and no errors are seen in rudder-stack dashboard (LiveEvents)

SourceEvent:

{
"_metadata": {
"nodeVersion": "10.22.0"
},
"channel": "server",
"context": {
"library": {
"name": "analytics-node",
"version": "1.1.3"
}
},
"event": "be_payment_successful",
"messageId": "node-68845e8a0d2036a0007100ff6cbb4523-762a6f69-5199-4202-b77d-53c28054fcd3",
"originalTimestamp": "2022-06-02T09:16:19.572Z",
"properties": {
"coupon_discount": 0,
"due_amount": 2257,
"email": "@gmail.com",
"first_name": "",
"last_name": "",
"late_fees_applied": 2257,
"name": "* Baruah",
"payment_mode": "juspay_PHONEPE",
"phone": "**",
"rentomoney_deducted": 2257,
"user_id": 123
},
"rudderId": "33fe75f2-087c-4cc6-9922-d24ba0b05b0b",
"sentAt": "2022-06-02T09:16:39.572Z",
"type": "track",
"userId": "941244"
}

LiveEvent payload on destination:

{
"body": {
"XML": {},
"FORM": {},
"JSON": {
"name": "product_viewed",
"user_data": {
"os": "",
"os_version": "",
"screen_dpi": 3,
"user_agent": "Mozilla/5.0 (Linux; Android 12; SM-G781B) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.0.0 Mobile Safari/537.36",
"app_version": "2.5.2",
"screen_width": 360,
"screen_height": 800,
"developer_identity": "9dda6e9f-9db3-46bf-be3f-b4ade855d54f"
},
"branch_key": "key_test_***",
"custom_data": {
"sku": "XFSU3G",
"city": "Bangalore",
"rent": 707,
"total": 0,
"device": "mobile",
"tenure": 12,
"deposit": 949,
"partner": "n/a",
"currency": "INR",
"page_url": "https://www.rentomojo.com/bangalore/furniture/rent-heathcliff-3-seater-couch/5108",
"platform": "rentomojo-android",
"logged_in": false,
"page_name": "Product",
"page_type": "product page",
"ab_variant": "n/a",
"product_id": 4813,
"session_id": "session-1654016705116-88b719a6-0d96-4c83-95db-d1dc6a0c9faf",
"is_preorder": false,
"product_vid": 5108,
"out_of_stock": true,
"product_name": "Casper 3-Seater Fabric Sofa (Grey)",
"sub_category": "Sofas",
"category_name": "Furniture",
"category_page_url": "https://www.rentomojo.com/bangalore/furniture-on-rent",
"category_image_url": "https://www.rentomojo.com/public/images/categories/furniture-small_update.png",
"mood_shot_image_url": "https://p.rmjo.in/moodShot/v7b6v8nn-1024x512.jpg",
"marketing_product_name": "Casper 3-Seater Sofa"
},
"content_items": [
{}
]
},
"JSON_ARRAY": {}
},
"type": "REST",
"files": {},
"method": "POST",
"params": {},
"userId": "9dda6e9f-9db3-46bf-be3f-b4ade855d54f",
"headers": {
"Accept": "application/json",
"Content-Type": "application/json"
},
"version": "1",
"endpoint": "https://api2.branch.io/v2/event/custom"
}

[utsabc]

Hi @subbufrom can you share few info. What is the destination id also are you using our cloud offering or you have setup rudderstack on your infra?

[subbufrom]

Hi @utsabc the destination id that we are using is : 2A0VeeaEgRnMZ4cuhlsEaIcTeYF , we are using rudderStack on our infra (DataPlane) and using rudder-stack ControlPlane for ui

[utsabc]

Hi @subbufrom apologies we have been working on revamps of our integrations are you still facing any issues at your end?

[devops-github-rudderstack]

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