How to make tech more usable for our parents, an evolving guide.
Platforms: Windows, OSX, Chromebook
| Challenge | (Platform) and Solution |
|---|---|
| Difficulty using a touchpad and tracking mouse movement | (Windows) in Settings, change to a larger mouse cursor, all-black color. Keep a spare USB mouse around. |
| Remote Support | (All) Google remote desktop |
Platforms: iPhone, iPad, Android Phone, Android Pad
| Challenge | (Platform) and Solution |
|---|---|
| Easiest Video Chat | (iPad) FaceTime with a iPad stand, easily set up and calling |
App: Gmail, Google Calendar, etc.
| Challenge | (Platform) and Solution |
|---|---|
| Shared Passwords | (All) Google Passwords was "ok", but would drift from the latest, especially for people that reset passwords frequently. A shared Google Sheet of login/passwords has better last-edit-history |
When solved: Promote into the corresponding section above.
- (PC) Browser window moved 3/4 of the way off-screen. User wasn't aware that it could be dragged back or double-clicked in the title bar to restore full-screen. Any way to make all windows full-screen but not cover the taskbar?
- Lots of junk newsletters in Gmail. Not spam, but still an overwhelming number.
- Being able to remotely view mobile screens during tech support calls.