sanjacob/BlackboardSync

[Bug Report]: Files not downloading from python or the application

Closed this issue · 9 comments

jackjack21-pixel commented

BlackboardSync Version

0.11.2 Latest

BlackboardSync Release

windows and python

Python Version

3.11

Operating System and Version

windows 11

University Name

schoolcraft college

Problem Description

hey bro, I am sorry. I wasn't trying to be rude. I think we have a timezone difference thats why my messages come unorganized. Please man, I need this fixed before my class ends, that's why I was tagging you multiple times. Please help.

Log File Contents

No response

sanjacob commented

I have released a small update which may provide more information about your issue
Follow this carefully:

  1. Uninstall BlackboardSync
pip uninstall blackboardsync

  1. Remove your blackboard downloads directory
    (You can simply move it somewhere else)

  2. Remove your blackboard save file
    Without removing this, BlackboardSync will think that it
    has already downloaded everything.

    It should be in one of these routes

        Win XP (not roaming):   C:\Documents and Settings\<username>\Application Data\<AppAuthor>\<AppName>
        Win XP (roaming):       C:\Documents and Settings\<username>\Local Settings\Application Data\<AppAuthor>\<AppName>
        Win 7  (not roaming):   C:\Users\<username>\AppData\Local\<AppAuthor>\<AppName>
        Win 7  (roaming):       C:\Users\<username>\AppData\Roaming\<AppAuthor>\<AppName>
  1. Finally, install the new version
pip install blackboardsync==0.11.3rc1
  1. Run and paste the output here
jackjack21-pixel commented

https://pastecode.io/s/pbnz30qb
same issue with the fetching courses
@sanjacob
and I deleted this blackboardsync file from here: C:\Users***\BlackboardSync

left it running by mistake and got this
image

sanjacob commented

I don't think you deleted the right file, it seems that the script only downloaded new files. For reference, it should be a file named "blackboard_sync", I think it has no extension. To get out of doubt, just check the contents of either the file you deleted or the new one that should have been created in its place, and paste them here.

I still don't know what is going wrong tbh.

PD. That last part seems to be you pressing Ctrl+C

sanjacob commented

Also check again if any new logs are available

jackjack21-pixel commented

@sanjacob which one should i delete do this time.. No logs
image

jackjack21-pixel commented

can i delete all of them so there's no problem lol

sanjacob commented

Last one, only that one

jackjack21-pixel commented

@sanjacob you are gonna be so mad lmao, i was selecting download files from 2022. That's why it wasn't downloading 😭😭😭

but there are still some sections that it won't download. I got my lecture docs but still no lab documents...I am now just gonna manually put them in there but if you wanna fix this issue, I can provide you with more details!

edit: i think the solution is adding more years..so start from 2017 or something???

sanjacob commented

For cases when you need older files, you can just tick the checkbox that says 'all files'. But I'm not completely sure it was that, since you would at least have files from Aug 2022-Aug 2024 (approx). If you need to re-do the setup you can just choose that option by right clicking the system tray, but files will be redownloaded (without overwriting other files).

Right now I do have an improvement for the download module in the queue but it might take more time for me to have time to finalise it.