sdague/mychevy

Account does not have a supported vehicle

Closed this issue · 7 comments

PRabahy commented
  • mychevy version: Home Assistant 0.84.3
  • Python version: Python 3
  • Operating System: Hass.io

Description

I am trying to get the info about my Chevy Bolt into Home assistant. I configured Home Assistant by following https://www.home-assistant.io/components/mychevy/. When I boot Home Assistant I get

{'messages': ['Account does not have a supported vehicle.'], 'serverErrorMsgs': ['Account does not have a supported vehicle.'], 'data': 'SERVER ERROR'}, Retrying in 3 seconds...

3 times followed by

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/mychevy.py", line 139, in run
    self.update()
  File "/usr/local/lib/python3.6/site-packages/homeassistant/util/__init__.py", line 324, in wrapper
    result = method(*args, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/mychevy.py", line 121, in update
    self.cars = self._client.update_cars()
  File "/usr/local/lib/python3.6/site-packages/mychevy/mychevy.py", line 229, in update_cars
    self._fetch_car(c)
  File "/usr/local/lib/python3.6/site-packages/mychevy/mychevy.py", line 85, in f_retry
    return f(*args, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/mychevy/mychevy.py", line 225, in _fetch_car
    car.from_json(res.content)
  File "/usr/local/lib/python3.6/site-packages/mychevy/mychevy.py", line 136, in from_json
    raise ServerError(res)
mychevy.mychevy.ServerError: {'messages': ['Account does not have a supported vehicle.'], 'serverErrorMsgs': ['Account does not have a supported vehicle.'], 'data': 'SERVER ERROR'}

I'm not sure if it would be better to report this to https://github.com/home-assistant/home-assistant.

What I Did

I double checked that I could log into https://my.chevrolet.com and everything appeared to be working properly.

sdague commented

The onstar link is definitely flakey. There is a mychevy-debug included with the library that provides some more detailed messages of where everything goes wrong.

What kind of vehicle do you have?

PRabahy commented

What kind of vehicle do you have?

Its a 2019 Chevy Bolt EV.

PRabahy commented

I just got this repo working on my local machine, so I was able to do a bit more debugging. I was able to login and get my car, but when I try to update the car, it fails.

>>> str(page.cars[0])
'<EVCar name=2019 Chevrolet Bolt EV, electricRange=0 miles, batteryLevel=%, plugged_in=False, totalMiles=0 miles, chargeState=, chargeMode=, estimatedFullChargeBy=>'

page.cars[0].vin and page.cars[0].vid also return correct values.

Any other ideas of things I can do/check?

sdague commented

Anything useful from: mychevy-debug -v ?

PRabahy commented

It doesn't look like it.

Edit: I redacted the VIN and OnstarAccount number in notepad before posting. They looked correct before I posted them.

C:\Users\PRabahy>mychevy-debug -v -c config.ini
Logging in... this takes a bit
DEBUG:urllib3.connectionpool:Starting new HTTPS connection (1): my.chevrolet.com:443
DEBUG:urllib3.connectionpool:https://my.chevrolet.com:443 "GET /login HTTP/1.1" 302 657
DEBUG:urllib3.connectionpool:Starting new HTTPS connection (1): accounts.gm.com:443
DEBUG:urllib3.connectionpool:https://accounts.gm.com:443 "GET /gmappcloud/gmoc/sso.do?returnUrl=https%3A%2F%2Fmy.chevrolet.com%3A443%2Flogin&entityID=my.chevrolet.com.v2&TARGET=https%3A%2F%2Fmy.chevrolet.com%3A443%2Flogin HTTP/1.1" 302 0

DEBUG:urllib3.connectionpool:https://my.chevrolet.com:443 "GET /login HTTP/1.1" 200 2219
DEBUG:urllib3.connectionpool:https://my.chevrolet.com:443 "POST /oc_login HTTP/1.1" 200 2050
DEBUG:mychevy.mychevy:Vehicles: {'11586561': {'vehicle_id': '11586561', 'vin': 'VINREDACTED', 'year': '2019', 'make': 'Chevrolet', 'model': 'Bolt EV', 'modelCode': 'Bolt EV', 'images': None, 'registerType': None, 'registerDate': No
ne, 'options': {'navigation': None, 'bluetooth': 'bluetooth'}, 'radio_id': None, 'xm_radio_id': None, 'xmEnabled': True, 'xm_expiration_date': None, 'onstarAccountNumber': 'ONSTARACCOUNTREDACTED', 'onstarEnabled': True, 'onstarSubscriptionServicesNa
me': 'OnStar Safety and Security Plan', 'onstarSubscriptionServicesExpirationDate': None, 'preferredDealer': None, 'preferredSalesDealer': None, 'sellingDealer': None, 'odometer': '1536', 'odometerLastUpdated': 1545109200000, 'imageUrl':
 'https://cgi.chevrolet.com/mmgprod-us/dynres/prove/image.gen?i=2019/1FB48/1FB48__2LT/GD1_FE9_EN0_MMF_2LT_RNW_QBM_AR7_HO2_IOB_WPU_WPR_NT7_CBT_SFE_TUS_KA1_VAV_N34_KI3_DD8_W2D_UD7_UFG_UKC/gmds2.png&v=deg01&std=true&country=US', 'displaySDP
ageFlag': 'N', 'renderImageUrl': 'https://cgi.chevrolet.com/mmgprod-us/dynres/prove/image.gen?i=2019/1FB48/1FB48__2LT/GD1_FE9_EN0_MMF_2LT_RNW_QBM_AR7_HO2_IOB_WPU_WPR_NT7_CBT_SFE_TUS_KA1_VAV_N34_KI3_DD8_W2D_UD7_UFG_UKC/gmds2.png&v=deg01&s
td=true&country=US', 'fuelType': 'Electric Fuel System', 'bluetooth': 'bluetooth', 'embeddedNav': None, 'oemCode': 'IOB', 'trim': 'LT', 'electricMotor': None, 'source': None, 'wifiEnabled': True, 'bluetoothEnabled': None, 'navigationEnab
led': None, 'personalizationEnabled': False, 'appShopEnabled': False, 'radioTCPSEnabled': False, 'directWIFIEnabled': False, 'stationId': '160221637', 'onStarActive': True, 'dataPlan': {'segmentCode': 'E', 'planName': None, 'qtyRemaining
': '0', 'exprDate': None, 'initialQty': None, 'uom': None, 'hotSpotSsId': None, 'hotSpotPassword': None, 'vin': None, 'onStarAccountNumber': None, 'changeStatusCode': None, 'changeStatusDescription': None, 'referenceId': None, 'endpointE
nvUrl': None, 'stationId': None, 'callbackResponse': None, 'numberOfAttempts': 0, 'goodThruDate': None, 'trial': False, 'status': None}, 'mmc': None, 'peg': None, 'factoryOptions': None, 'cgiImageUrl': None, 'optionCodes': 'GD1,FE9,EN0,M
MF,2LT,RNW,QBM,AR7,HO2,IOB,WPU,WPR,NT7,CBT,SFE,TUS,KA1,VAV,N34,KI3,DD8,W2D,UD7,UFG,UKC', 'personalizationStatus': None, 'personalizationName': None, 'serviceRenewedMonthly': True, 'removedOnStarAssoc': None, 'subscriptionType': 'NBM', 'e
xpirationDate': None, 'planName': 'OnStar Safety and Security Plan'}}
Displaying found cars
<EVCar name=2019 Chevrolet Bolt EV, electricRange=0 miles, batteryLevel=%, plugged_in=False, totalMiles=0 miles, chargeState=, chargeMode=, estimatedFullChargeBy=>
Updating cars with data
DEBUG:mychevy.mychevy:Fetching car...
DEBUG:urllib3.connectionpool:https://my.chevrolet.com:443 "GET /vehicleProfile/VINREDACTED/ONSTARACCOUNTREDACTED/createAppSessionKey?cb=1546808020332.15258643512041 HTTP/1.1" 500 146
DEBUG:urllib3.connectionpool:https://my.chevrolet.com:443 "GET /api/vehicleProfile/VINREDACTED/ONSTARACCOUNTREDACTED/evstats/false?cb=1546808020913.15258643512041 HTTP/1.1" 500 146
DEBUG:mychevy.mychevy:Vehicle data: b'{"messages":["Account does not have a supported vehicle."],"serverErrorMsgs":["Account does not have a supported vehicle."],"data":"SERVER ERROR"}'
OnStar Network Failure: {'messages': ['Account does not have a supported vehicle.'], 'serverErrorMsgs': ['Account does not have a supported vehicle.'], 'data': 'SERVER ERROR'}
PRabahy commented

I didn't change anything, but its working now... I had the config in my home assistant all along and it never worked until a day or 2 ago, but now it is working fairly reliably. So weird.

sdague commented

The OnStar network is really flakey. So it doesn't completely surprise me that the vehicle comes and goes. I'd love it if they had a more reliable network for these requests.