sendgrid/sendgrid-nodejs

Email to outlook accounts getting delayed

Opened this issue · 0 comments

As mentioned in the title it happens that emails to Outlook accounts (e.g @hotmail.it or @hotmail.com) are getting delayed for no apparent reason. Delays go from some minutes to hours, in few cases hours.

Right now we're on a basic plan an using a custom dynamic template for the email body.

Here's an example

Received: from DB8P195MB0773.EURP195.PROD.OUTLOOK.COM (2603:10a6:10:147::7) by
 AS2P195MB2251.EURP195.PROD.OUTLOOK.COM with HTTPS; Fri, 22 Nov 2024 14:47:07
 +0000
Received: from PA7P264CA0260.FRAP264.PROD.OUTLOOK.COM (2603:10a6:102:375::15)
 by DB8P195MB0773.EURP195.PROD.OUTLOOK.COM (2603:10a6:10:147::7) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8182.18; Fri, 22 Nov
 2024 14:47:05 +0000

...

Received: by recvd-5f9ffdf494-48lpb with SMTP id recvd-5f9ffdf494-48lpb-1-6740955A-4C
    2024-11-22 14:29:46.984524773 +0000 UTC m=+666680.159453715
Received: from NDIzMDA3ODc (unknown)
    by geopod-ismtpd-4 (SG) with HTTP
    id JkiSk7KhTimrw_jPcg4Mug
    Fri, 22 Nov 2024 14:30:01.612 +0000 (UTC)