setup-your-mac/SYM-Helper

Crashing when adding server

Closed this issue · 15 comments

aanklewicz commented

Describe the bug

  • Launch SYM-Helper, enter Display Name "Server", enter server URL "subdomain.domain.com", Username, and password. Press add and it immediately crashes.

To Reproduce

  • I have tried it both with the save box checked and unchecked, and it doesn't work.

Expected behaviour

  • Expect it to save that data and pull down policies from Jamf

Environment (please complete the following information):

  • macOS 14.1ß2
  • SYM-Helper version 0.8.1

Code/log output

Translated Report (Full Report Below)

Process: SYM-Helper [44151]
Path: /private/var/folders/*/SYM-Helper.app/Contents/MacOS/SYM-Helper
Identifier: jamf.ie.SYM-Helper
Version: 0.8.1 (20230929-932)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2023-10-06 10:06:10.5836 -0400
OS Version: macOS 14.1 (23B5056e)
Report Version: 12
Anonymous UUID: 6F42364B-9F7A-47CE-4AF0-9EE157BA214A

Sleep/Wake UUID: F5BD2844-7E00-420F-961F-0143280BBE44

Time Awake Since Boot: 69000 seconds
Time Since Wake: 10719 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000010282bb7c

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [44151]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 SYM-Helper 0x10282bb7c 0x102804000 + 162684
1 SYM-Helper 0x10283171c 0x102804000 + 186140
2 SYM-Helper 0x1028517c8 0x102804000 + 317384
3 CFNetwork 0x19324e000 0x19318d000 + 790528
4 CFNetwork 0x1931e0dbc 0x19318d000 + 343484
5 libdispatch.dylib 0x18dd79cb8 _dispatch_call_block_and_release + 32
6 libdispatch.dylib 0x18dd7b910 _dispatch_client_callout + 20
7 libdispatch.dylib 0x18dd89fa8 _dispatch_main_queue_drain + 984
8 libdispatch.dylib 0x18dd89bc0 _dispatch_main_queue_callback_4CF + 44
9 CoreFoundation 0x18e04715c CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16
10 CoreFoundation 0x18e004a80 __CFRunLoopRun + 1996
11 CoreFoundation 0x18e003c5c CFRunLoopRunSpecific + 608
12 HIToolbox 0x198579448 RunCurrentEventLoopInMode + 292
13 HIToolbox 0x198579284 ReceiveNextEventCommon + 648
14 HIToolbox 0x198578fdc _BlockUntilNextEventMatchingListInModeWithFilter + 76
15 AppKit 0x1917dec78 _DPSNextEvent + 660
16 AppKit 0x191fb36dc -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
17 AppKit 0x1917d2124 -[NSApplication run] + 476
18 AppKit 0x1917a93f0 NSApplicationMain + 880
19 SYM-Helper 0x102853ed0 0x102804000 + 327376
20 dyld 0x18dbad0e0 start + 2360

Thread 1:: Dispatch queue: com.apple.CFNetwork.CacheDB-write
0 libsystem_kernel.dylib 0x18deec378 guarded_close_np + 8
1 libsqlite3.dylib 0x194c1af34 closeUnixFile + 132
2 libsqlite3.dylib 0x194c1ae8c nolockClose + 140
3 libsqlite3.dylib 0x194c17d74 sqlite3WalClose + 576
4 libsqlite3.dylib 0x194c17908 sqlite3PagerClose + 344
5 libsqlite3.dylib 0x194c172b8 sqlite3BtreeClose + 372
6 libsqlite3.dylib 0x194c3b13c sqlite3LeaveMutexAndCloseZombie + 228
7 libsqlite3.dylib 0x194c45e14 sqlite3Close + 980
8 CFNetwork 0x19335a74c 0x19318d000 + 1890124
9 CFNetwork 0x19335c2a8 0x19318d000 + 1897128
10 CFNetwork 0x1932a6858 0x19318d000 + 1153112
11 libdispatch.dylib 0x18dd8a860 _dispatch_block_async_invoke2 + 148
12 libdispatch.dylib 0x18dd7b910 _dispatch_client_callout + 20
13 libdispatch.dylib 0x18dd82ea4 _dispatch_lane_serial_drain + 748
14 libdispatch.dylib 0x18dd83a08 _dispatch_lane_invoke + 432
15 libdispatch.dylib 0x18dd8e61c _dispatch_root_queue_drain_deferred_wlh + 288
16 libdispatch.dylib 0x18dd8de90 _dispatch_workloop_worker_thread + 404
17 libsystem_pthread.dylib 0x18df25114 _pthread_wqthread + 288
18 libsystem_pthread.dylib 0x18df23e30 start_wqthread + 8

Thread 2:
0 libsystem_pthread.dylib 0x18df23e28 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x18df23e28 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x18df23e28 start_wqthread + 0

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x00000001e56074a0 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000600002cd8030
x4: 0x0000000118f6f5b0 x5: 0x0000000000000000 x6: 0x0000000000000034 x7: 0x5000600002c6a7c0
x8: 0x000000000000000f x9: 0x000000016d5fa000 x10: 0x000000010282ff08 x11: 0x000060000227f280
x12: 0x00000000000007fb x13: 0x00000000000007fd x14: 0x00000000f9c39855 x15: 0x0000000000000055
x16: 0x000000018df23e40 x17: 0x02000001e40a0a81 x18: 0x0000000000000000 x19: 0x00000001e412f6d0
x20: 0x0000000000000000 x21: 0xf000000000000000 x22: 0x0000000000000000 x23: 0x5000600002c745d0
x24: 0x0000000000000016 x25: 0x0000000118f6f5b0 x26: 0x000000016d5fa000 x27: 0x0000000000000000
x28: 0x000000016d5f9ff0 fp: 0x000000016d5fa120 lr: 0x000000010282ad6c
sp: 0x000000016d5f9ff0 pc: 0x000000010282bb7c cpsr: 0x20001000
far: 0x0000000000000000 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
0x102ac4000 - 0x102acffff libobjc-trampolines.dylib () /usr/lib/libobjc-trampolines.dylib
0x102804000 - 0x102863fff jamf.ie.SYM-Helper (0.8.1) <8d4f3c8c-14d9-36e8-ac6a-b707b601e3dd> /private/var/folders//SYM-Helper.app/Contents/MacOS/SYM-Helper
0x19318d000 - 0x19355dfff com.apple.CFNetwork (1.0) <2be04857-931d-373c-ad1d-b72c7406df05> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x18dd78000 - 0x18ddbefff libdispatch.dylib () <833a0300-8ac0-3770-bca5-7c47c27d79d5> /usr/lib/system/libdispatch.dylib
0x18df88000 - 0x18e45ffff com.apple.CoreFoundation (6.9) <17e123aa-2111-3e78-8922-c74b624d1aac> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x198549000 - 0x198808fff com.apple.HIToolbox (2.1.1) <6b9fa8b8-b03f-39c2-b67d-f455e3ddfe35> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x1917a5000 - 0x192ab7fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x18dba7000 - 0x18dc3b2d7 dyld () <4fa08660-0c27-3c8f-b127-68a807273aed> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???
0x18df22000 - 0x18df2eff3 libsystem_pthread.dylib () <75288deb-6d30-3e42-8799-88302598394b> /usr/lib/system/libsystem_pthread.dylib
0x18dee7000 - 0x18df21fff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x194bbd000 - 0x194d59ffb libsqlite3.dylib () <567cdd63-191d-36e4-959b-7de47c7afd7a> /usr/lib/libsqlite3.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
Writable regions: Total=1.9G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.9G(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG image 528K 18
CG raster data 16K 1
ColorSync 576K 28
CoreAnimation 13.2M 133
CoreGraphics 48K 3
CoreServices 256K 1
CoreUI image data 3280K 24
Foundation 48K 2
Kernel Alloc Once 32K 1
MALLOC 1.9G 67
MALLOC guard page 288K 18
SQLite page cache 256K 2
STACK GUARD 56.1M 5
Stack 10.1M 5
VM_ALLOCATE 336K 12
__AUTH 2052K 375
__AUTH_CONST 30.7M 588
__CTF 824 1
__DATA 13.5M 575
__DATA_CONST 30.2M 596
__DATA_DIRTY 1943K 218
__FONT_DATA 4K 1
__INFO_FILTER 8 1
__LINKEDIT 886.4M 3
__OBJC_RO 70.8M 1
__OBJC_RW 2155K 1
__TEXT 664.5M 614
dyld private memory 272K 2
mapped file 220.4M 46
shared memory 976K 20
=========== ======= =======
TOTAL 3.8G 3366

Full Report

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"captureTime" : "2023-10-06 10:06:10.5836 -0400",
"codeSigningMonitor" : 1,
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Model: Mac14,9, BootROM 10151.40.171.501.2, proc 10:6:4 processors, 32 GB, SMC
Graphics: Apple M2 Pro, Apple M2 Pro, Built-In
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Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Sep 1 2023 19:33:37 version 23.10.765.4.41.51.121 FWID 01-e2f09e46
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
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USB Device: USB31Bus
USB Device: USB31Bus
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USB Device: USB 10/100/1000 LAN
USB Device: 4-Port USB 2.0 Hub
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Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

dan-snelson commented

Greetings, @aanklewicz!

Have you had a chance to review the following?

FAQ > SYM-Helper crashes immediately after entering server credentials

dan-snelson commented

See also #5

aanklewicz commented

Hey Dan, I hadn't seen that. I deleted that file and reopened the app. Same issue.

dan-snelson commented

Thanks for testing; Rrrrrr …

BIG-RAT commented

Just to be sure, you entered the server URL, something like https://your.jamf.server, rather then the server FQDN, something like your.jamf.server.

aanklewicz commented
BIG-RAT commented

Sounds like I need a check for https:// then. Let me know if adding that gets you going.

aanklewicz commented
PinkShellos commented

Followed the instructions in #5 and issue persists for me too. Occurs in both Sonoma 14.0 and Ventura 13.6.

dan-snelson commented

@PaperFixie:

Please confirm you're including https://.

PinkShellos commented

@dan-snelson that resolved it, thank you!

dan-snelson commented

Thanks for confirming, @PaperFixie.

aanklewicz commented
dan-snelson commented

Thanks for confirming, @aanklewicz.

Documentation updated: 3. Connections

BIG-RAT commented

Should accept FQDN in addition to URL now.