shuttle-hq/shuttle

[Bug]: lost access to projects / project booting up forever / Project restart failed / Error 500

cadunass opened this issue · 1 comments

What happened?

I am experiencing a very troubling issue where my projects just dont work anymore, they are all stuck in this "This project is booting up, please refresh the page in a few seconds" status. I can see the projects in shuttle console but they all show this same message when opening them, and if trying to send any request to one of them I get a 600 error "Project is not ready. Try to restart it" and "Project is running but is not responding correctly. Try to restart it".

I started using shuttle a few months ago with a single deployed project running. It was ok and I dindt experience any issues. After some time (few months) I created another project and first experienced this issue after a few days. I got stuck with these errors, couldnt restart and even delete the project, so I created a new project in shuttle and the same thing happened after a few days again. Now I cant access any of my projects and also I can no longer access the resources from them.

  • Restarting the project with "cargo shuttle project restart" and got this output:
using "cargo shuttle project restart" and got this output after a while:
Project "MYPROJECTNAME" is destroyed
Run `cargo shuttle project start` to recreate project environment on Shuttle.

Project creation failed

Please double-check the project status before retrying:

cargo shuttle project status

If the project creation or retrieving the status fails repeatedly, please check Shuttle status at https://status.shuttle.rs before contacting the team on the Discord server.

Project restart failed

Please double-check the project status before retrying:

cargo shuttle project status

If restarting your project or checking its status fail repeatedly, please check Shuttle status at https://status.shuttle.rs before contacting the team on the Discord server.
Error: 500 Internal Server Error
Message: Our server was unable to handle your request. A ticket should be created for us to fix this.
  • Running "cargo shuttle project status -f" and got this output:
Error: 500 Internal Server Error
Message: Our server was unable to handle your request. A ticket should be created for us to fix this.
  • Deleting the project with "cargo shuttle project delete" and got this output:
Project delete failed

Please double-check the project status before retrying:

cargo shuttle project status

If deleting the project or getting project status fails repeatedly, please check Shuttle status at https://status.shuttle.rs before contacting the team on the Discord server.
Error: failed to make delete request

Caused by:
    0: error sending request for url (https://api.shuttle.rs/projects/MYPROJECTNAME/delete): operation timed out
    1: operation timed out

Version

v0.46.0

Which operating system(s) are you seeing the problem on?

Linux, In deployment

Which CPU architectures are you seeing the problem on?

x86_64, In deployment

Relevant log output

No response

Duplicate declaration

  • I have searched the issues and there are none like this.

Hi,
There was some platform degradation at the time you wrote this issue.
Could you try again and let us know if you still get the same errors?