Feedback button

[sindresorhus]

A lot of apps include some kind of "feedback" button. Would be nice to try to start a convention of where to put it and what to name it.

macOS

In my macOS apps, I have named the button "Send Feedback…" and put it in the "Help" menu:

Why the "Help" menu? That's where Apple puts their forced "feedback" button in beta version of macOS too. And many other apps also put it there. We should also specify the placement in the "Help" menu.

For my menu bar apps, it's in a "More" menu:

iOS

In my iOS apps, I went with a slightly different title just to try it out. There, I'm using "Feedback & Support". I thought it would be valuable to clarify that it's not just when you have feedback, but also when you need some help. I also put it in the settings view as that's where I noticed most apps put it, and I guess, where the user would expect it to be.

All

I would also recommend linking to a web form instead of directly to an email address. Users generally find it annoying that some random button/link opens their email app. And not everyone is using what's set as the default email client either. For example, many are using web Gmail, but didn't know they could set it as default, so Mail is default.

This problem is even worse on iOS, where if you remove the Mail app from iOS, which I have done, most "Feedback" buttons simply don't work. I bet those apps are missing out on a lot of valuable feedback just because they didn't think of this case.

Opinions?

Thoughts on the naming and placement? What are you using and why?