panasonic heat pump integration issues

Question

panasonic heat pump integration issues

Opened this issue 2 months ago · 18 comments

Hello.

I've added integration to HA. Used correct credentials - the same I signed on mobile app and website. I don't know about 2FA and doesn't have it enabled. On mobile app I cannot add more users, and I cannot change important account settings.

I don't see any measurements from heat pump - inside temperature: unavailable.

Firmware: 1.21.1

Logger: custom_components.panasonic_cc.pcomfortcloud.helpers
Source: custom_components/panasonic_cc/pcomfortcloud/helpers.py:27
integration: Panasonic Comfort Cloud ([documentation](https://github.com/sockless-coding/panasonic_cc/), [issues](https://github.com/sockless-coding/panasonic_cc/issues))
First occurred: 16:08:56 (1 occurrences)
Last logged: 16:08:56
Error in get_device Expected status code '200' but received '403' Response body: {"code":4300,"message":"Have no authority to the request"}

Logger: custom_components.panasonic_cc.panasonic
Source: custom_components/panasonic_cc/panasonic.py:86
integration: Panasonic Comfort Cloud ([documentation](https://github.com/sockless-coding/panasonic_cc/), [issues](https://github.com/sockless-coding/panasonic_cc/issues))
First occurred: 16:08:56 (1 occurrences)
Last logged: 16:08:56
Error updating device 5725edf3494187174b34676dc837b41b

Traceback (most recent call last):
  File "/config/custom_components/panasonic_cc/panasonic.py", line 86, in do_update
    data = await self._api.get_device(self.id)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/panasonic_cc/pcomfortcloud/apiclient.py", line 123, in get_device
    json_response = await self.execute_get(self._get_device_status_url(device_guid), "get_device", 200)
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/panasonic_cc/pcomfortcloud/panasonicsession.py", line 140, in execute_get
    await check_response(response, function_description, expected_status_code)
  File "/config/custom_components/panasonic_cc/pcomfortcloud/helpers.py", line 32, in check_response
    raise exceptions.ResponseError(
custom_components.panasonic_cc.pcomfortcloud.exceptions.ResponseError: (get_device: Expected status code 200, received: 403: {"code":4300,"message":"Have no authority to the request"}

ogger: custom_components.panasonic_cc.pcomfortcloud.helpers
Source: custom_components/panasonic_cc/pcomfortcloud/helpers.py:20
integration: Panasonic Comfort Cloud ([documentation](https://github.com/sockless-coding/panasonic_cc/), [issues](https://github.com/sockless-coding/panasonic_cc/issues))
First occurred: 16:08:57 (1 occurrences)
Last logged: 16:08:57
Error in history Expected status code '200' but received '403' Payload: {'deviceGuid': 'B433623312', 'dataMode': 2, 'date': '20240723', 'osTimezone': '+02:00'} Response body: {"code":4300,"message":"Have no authority to the request"}

Logger: custom_components.panasonic_cc
Source: custom_components/panasonic_cc/__init__.py:92
integration: Panasonic Comfort Cloud ([documentation](https://github.com/sockless-coding/panasonic_cc/), [issues](https://github.com/sockless-coding/panasonic_cc/issues))
First occurred: 16:08:57 (1 occurrences)
Last logged: 16:08:57
Failed to setup device: <CORRECT NAME> (str.format() argument after ** must be a mapping, not PanasonicDeviceInfo)

Answer 1 · 2024-07-24T08:16:50.000Z

@akwiatkowski Hi, the error message indicates an access problem (Have no authority to the request).
If you enable debug or info log, look for an entry that looks like [custom_components.panasonic_cc] Got X devices where X is the number of devices found, does it say something other than 1? Have you had other devices linked to the account?

I would recommend that you create a new account that home assistant can use, using the same account in both the APP and HA can cause issues.

Answer 2 · 2024-09-13T10:49:24.000Z

Hello. I'm not sure how I did but had working if for a 1-2 months. Today after upgrading it stopped working. I have latest version, created new account which has full access to heat pump. Today when I want to add integration it get empty list of heat pumps.

I'm not home assistant expert and I didn't find anything in logs.

Answer 3 · 2024-09-14T19:34:13.000Z

@akwiatkowski if you get the no devices, the Panasonic Api doesn't return anything to HA. Do you see the devices if you used those credentials in the App?

Answer 4 · 2024-09-20T19:01:37.000Z

I have same problem. In cloud app i can see heat pump but when i tried add to HA it write No devices. How to fix it?

Answer 5 · 2024-09-20T19:24:49.000Z

@stevocz can you provide some debug logs (See #234 (comment) if you don't know how)

Answer 6 · 2024-09-21T08:53:48.000Z

@stevocz I've done some changes to the device status call in 2024.9.0

Answer 7 · 2024-09-23T13:05:13.000Z

hi. today i updated your app but nothing change.

I cannot set debug log because i cannot add integration without device (or i don't know how). And when i set correct ID and password always write "no devices"

My HA is on synology as container

Answer 8 · 2024-09-23T13:13:56.000Z

@stevocz what heat pump do you have?
You can enable debug logging in the configuration.yaml by adding the following:

logger:
  default: info
  logs:
    custom_components.panasonic_cc: debug

Answer 9 · 2024-09-23T13:34:11.000Z

i have WH-SDC09H3E8+WH-UD09HE8

i try add it to config when i come home

Answer 10 · 2024-09-23T16:21:57.000Z

@stevocz that is an Aquarea device, that is currently not supported. It's using different API endpoints and I don't have access to one of those devices or any data dumps from the Comfort Cloud app from one of those.

Answer 11 · 2024-09-23T19:01:42.000Z

@stevocz update to 2024.9.1 it has some additional logs that I need before I can add Aquarea device support #310

Answer 12 · 2024-09-23T22:48:56.000Z

after update to 2024.9.1 it write Unexpected error creating device.

in log is correctly shown my heat pump.
i am changed deviceGuid to B123456789. in original is real deviceID from CZ-TAW1B

2024-09-24 00:43:36.192 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Starting Session 2024-09-24 00:43:36.212 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsettings] Loaded settings from '/root/.panasonic-settings' 2024-09-24 00:43:36.214 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Access token is valid 2024-09-24 00:43:37.503 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/device/group, response: {"a2wStatus":{"statusCode":200},"uiFlg":false,"groupCount":1,"groupList":[{"groupId":1552406,"groupName":"My House","pairingList":[],"deviceList":[{"deviceGuid":"B123456789","deviceType":"2","deviceName":"Doma","connectionStatus":0,"operationMode":1,"zoneStatus":[{"zoneId":1,"operationStatus":0,"temperature":0},{"zoneId":2}],"tankStatus":{"operationStatus":1,"temperature":50}}]}]}

Answer 13 · 2024-09-24T05:22:49.000Z

@stevocz you didn't get any other errors / warnings in the log?

Answer 14 · 2024-09-24T06:42:16.000Z

only this but it is not in full file log

Logger: custom_components.panasonic_cc.config_flow
Zdroj: custom_components/panasonic_cc/config_flow.py:73
Integrácia: panasonic_cc (dokumentácia, problémy)
Prvýkrát sa vyskytol: 00:43:37 (1 výskytov)
Naposledy prihlásený: 00:43:37

Bad logger message: Unexpected error creating device ((TypeError('sequence item 0: expected str instance, dict found'),))

Answer 15 · 2024-09-24T09:34:11.000Z

@stevocz yeah the Aquarea logging was broken but should be fixed in 2024.9.2

Answer 16 · 2024-09-24T09:47:46.000Z

new log

2024-09-24 11:43:07.037 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Starting Session
2024-09-24 11:43:07.065 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsettings] Loaded settings from '/root/.panasonic-settings'
2024-09-24 11:43:07.067 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Access token is valid
2024-09-24 11:43:07.748 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/device/group, response: {"a2wStatus":{"statusCode":200},"uiFlg":false,"groupCount":1,"groupList":[{"groupId":1552406,"groupName":"My House","pairingList":[],"deviceList":[{"deviceGuid":"B123456789","deviceType":"2","deviceName":"Doma","connectionStatus":0,"operationMode":1,"zoneStatus":[{"zoneId":1,"operationStatus":0,"temperature":0},{"zoneId":2}],"tankStatus":{"operationStatus":1,"temperature":50}}]}]}
2024-09-24 11:43:07.748 WARNING (MainThread) [custom_components.panasonic_cc.pcomfortcloud.apiclient] Found 1 unknown device(s):
{"deviceGuid": "B123456789", "deviceType": "2", "deviceName": "Doma", "connectionStatus": 0, "operationMode": 1, "zoneStatus": [{"zoneId": 1, "operationStatus": 0, "temperature": 0}, {"zoneId": 2}], "tankStatus": {"operationStatus": 1, "temperature": 50}}
Submit this log to https://github.com/sockless-coding/panasonic_cc/issues/310
2024-09-24 11:43:10.526 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/device/a2wInfo/B123456789, response: {"result":0}
2024-09-24 11:43:10.526 WARNING (MainThread) [custom_components.panasonic_cc.pcomfortcloud.apiclient] Got aquarea device info for: B123456789:
{"result": 0}
Submit this log to https://github.com/sockless-coding/panasonic_cc/issues/310
2024-09-24 11:43:10.526 DEBUG (MainThread) [custom_components.panasonic_cc.config_flow] Not devices found

Answer 17 · 2024-09-24T17:49:01.000Z

Guess that wasn't the call to get the status of Aquarea devices...

Answer 18 · 2024-09-24T17:56:28.000Z

This write to log when i tried add integration to HA.