Username registration errors
ryanarndtcm opened this issue · 1 comments
This is coming in from a user in support who has been sent a link to this issue to add to. I will add anything else in here that they send to support.
Email 1
Hello, I can’t seem to register a new username to my account even though it’s available.The message I’m getting when trying to register a new username: "entaxyuser" on the blockchain:
Sorry, it looks like the blockchain failed to process your name registration. Please contact us at support@blockstack.org for help. Some apps may be unusable until you register an ID.
Could you please advise on next steps.
Email 2
I am trying to follow the instructions in the recovery email to recover my blockstack user: "entaxy_user.id.blockstack", but it’s not working.
When I enter my password trying to recover it, I get an error saying "bad header; couldn't find a good version (got 4207965993)"
Could you please let me know what I can do to recover that username from the email I received ?
Hello Ryan,
Thank you for the reply.
I can no longer reproduce the issues in either of the emails. My guess is that it took some time to synchronize because I can now see my username
1- I managed to register "entaxyuser.id.blockstack" but it hasn't showed up yet, on my account which I'm guessing is what happened to the other one.
2- The blockstack ID "entaxy_user.id.blockstack" was recovered and I can now see it with my other user.
Thank you so much for looking into it.
Cheers !