Edge - Gateway Troubleshooting Documentation

Question

Closed this issue 6 months ago · 6 comments

This documentation is for our internal Storj teams to use before contacting an engineer to troubleshoot.

To cut down on:
Edge team spending time in slack troubleshooting
ticketes/issues for things that could be resolved via the documentation

Answer 1 · 2024-01-26T16:15:50.000Z

Document hosted gateway endpoints
Document where to get help if routing is bad
Identify what we spent time on in the past that could be resolved via documentation
Document how to escalate

Answer 2 · 2024-01-26T16:16:26.000Z

@NiaStorj will clarify if this is for SPC specifically.

Answer 3 · 2024-01-26T16:45:40.000Z

@amwolff JG confirmed SPC related troubleshooting is not needed at this time. It will probably be needed in the near future.

Answer 4 · 2024-01-30T20:13:39.000Z

@NiaStorj says this should live in Confluence.

Answer 5 · 2024-02-06T18:28:00.000Z

Answer 6 · 2024-03-21T15:05:37.000Z

@nergdron this ticket can be moved to done. John wanted to add additional information to the document, so I created another issue with updated AC.

#416 - new ticket