Payment not working anymore

Question

Payment not working anymore

Closed this issue 4 years ago · 17 comments

I'm using the sumup-ios-url-scheme for a client for some years now, where as just 2-3 weeks ago it stopped working without any sumup-specific modifications from my side. iOS Version 13.5.1 and Sumup-App Version 2.14.8.

The link I'm redirecting to is somewhat like sumupmerchant://pay/1.0?amount=10.00&currency=eur&affiliate-key=<keyhere>. The sumup app starts, shows the correct amount but after selecting "pay with terminal" a system alert as well as an app alert pop up, citing a server and connection failure.

Due to my issue having the same symptoms as described in issue #10 I tried to add com.apple.mobilesafari to the allowed application IDs (since I'm redirecting from safari on an ipad) but this did not change anything. Before, there was only test added as allowed app ID.

Were there any changes on your side I've missed or do you know what might be the problem here?

Thanks in advance

matteomonizza commented 4 years ago

Same here

Answer 1 · 2020-09-09T13:26:41.000Z

Any updates? I've got the same issue

Answer 2 · 2020-09-09T13:43:15.000Z

I've send an email to SumUP, the day after all worked fine...

Answer 3 · 2020-09-10T06:24:07.000Z

Okay, thanks! What was the issue? Did it work with com.apple.mobilesafari or your own app-id?

Answer 4 · 2020-09-10T07:07:36.000Z

With my app id. Don't know what was the issue..

Il giorno 10 set 2020, alle ore 08:24, Thomas Kaegi ***@***.***> ha scritto: Okay, thanks! What was the issue? Did it work with com.apple.mobilesafari or your own app-id? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#11 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AA2B4WFX7OSWLFJRZLRLMHTSFBWJLANCNFSM4PLNKMVQ>.

Matteo Monizza Analisi e sviluppo P. & L. srl - Software House Sistemi Gestione Vendita Via C. Colombo, 24 - 25030 Torbole Casaglia (BS) Tel. 030.2150973 - 030.2158560 - Fax 030.2150976 P.I. 03208080170 - Reg.Impr. BS029-50904 - Cap.Soc. € 15.600 i.v. www.pelsrl.it <http://www.pelsrl.it/> Questa e-mail ed eventuali allegati sono riservati e destinati all'utilizzo esclusivo della persona fisica o giuridica a cui il messaggio era diretto. Qualora abbiate ricevuto questa e-mail per errore, segnalatecelo rispondendo al messaggio e cancellatela immediatamente; non e' consentito copiarne o divulgarne il contenuto. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone.

Answer 5 · 2020-09-10T07:09:23.000Z

Thanks for the fast response. I'll send them an email now :)

Answer 6 · 2020-09-10T07:13:47.000Z

You are welcome.. Let me know if sending email works also for you.

Il giorno 10 set 2020, alle ore 09:09, Thomas Kaegi ***@***.***> ha scritto: Thanks for the fast response. I'll send them an email now :) — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#11 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AA2B4WGKQGBUQ5OZK3O5AWTSFB3TFANCNFSM4PLNKMVQ>.

Matteo Monizza Analisi e sviluppo P. & L. srl - Software House Sistemi Gestione Vendita Via C. Colombo, 24 - 25030 Torbole Casaglia (BS) Tel. 030.2150973 - 030.2158560 - Fax 030.2150976 P.I. 03208080170 - Reg.Impr. BS029-50904 - Cap.Soc. € 15.600 i.v. www.pelsrl.it <http://www.pelsrl.it/> Questa e-mail ed eventuali allegati sono riservati e destinati all'utilizzo esclusivo della persona fisica o giuridica a cui il messaggio era diretto. Qualora abbiate ricevuto questa e-mail per errore, segnalatecelo rispondendo al messaggio e cancellatela immediatamente; non e' consentito copiarne o divulgarne il contenuto. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone.

Answer 7 · 2020-09-10T07:23:50.000Z

Hi @phoebusryan.

Getting in touch via email is the best way to trouble shoot this. It might be some setup with your affiliate key you wouldn't want to share here.

When sending us an email please make sure to include

your app's bundle ID
the affiliate key and the account it belongs to

Kind regards,
Lukas

Answer 8 · 2020-09-10T07:49:24.000Z

Mail sent ;)

Answer 9 · 2020-09-15T08:02:56.000Z

Still not working and no still no answer to my mail. the customer is pissed.... :-/

Answer 10 · 2020-09-15T11:13:34.000Z

I've also sent an email to integration@sumup.com and got a response within minutes. It's working now.

It looks like the support has added the App-ID "com.sumup.appswitch" to the allowed App-IDS (I'm using Safari). I hope this does help somebody.

Answer 11 · 2020-09-15T11:20:04.000Z

Genius! That helped!

Thank you so much @mrusa

Answer 12 · 2020-09-16T20:19:17.000Z

Omg ! Thx @mrusa !

Answer 13 · 2022-06-15T08:48:20.000Z

com.sumup.appswitch really makes the difference.

Answer 14 · 2022-06-21T14:11:29.000Z

This should be a documented proper section under developer docs. I spent three days debugging to figure out.

Answer 15 · 2022-06-21T14:17:47.000Z

Oh and another thing (which is, actually, documented, but just in case it's not clear): If you use foreign-tx-id once (and it doesn't matter if it was a successfull payment or card failed), you cannot use the same number again (so for example, your invoice ID needs to have a serial sub-number).

Answer 16 · 2022-06-22T06:32:46.000Z

For the SumUp team - it would be great if the error message wasn't so generic. In all attempts, every message just said there's a problem connecting to a server... It would be great to have a hidden log somewhere, even though the URL Scheme integration is very simple. Thanks!