Documentation for interviewing and hiring

[marbeann]

The Story

As a PeopleOps,
I want a structured interview and hiring process,
so that I don't miss anything vital and everything will go smoothly.

Description

Problem/Task

Our documentation for the hiring and interviewing process needs to be heavily updated: https://intra.niteoweb.com/people-operations/job-posting-and-interviews

Things needed to be added/consolidated:

• Workable (for job posting and managing applications).

• Hiring committee (decided organically, those who want to be part of the hiring process and has something to offer)

• Set job posting, pre-interview, and interview questions for each department (development, marketing, support, designers).

  • CBO posting: https://github.com/niteoweb/operations/issues/237
  • https://intra.niteoweb.com/people-operations/interviewing-marketing-staff
  • https://niteo.workable.com/jobs/463716/preview?show_description=true)
  • https://niteo.workable.com/jobs/587702/preview?show_description=true
  • Marbe's notes for pre-interview.

• Instructions once hired ie Trialist status and salary policy.

Proposal

Update and consolidate everything in our Handbook.

Pitfalls

Long document and can get messy.

Best Practices (DoD)

• Documentation is up-to-date:
  • Handbook pages
  • Intra docs or reports

Expectations (AC)

• Handbook includes documentation for interviewing and hiring.
• Intra documents for interviewing and job posting are archived.
• User Story Demo uploaded to Sprint release.

[karantan]

SP: 2 - multiple Niteans will be involved. Right?

[marbeann]

SP: 2

And yes, multiple.

[dmurko]

SP: 5

[cas--]

SP: 3

[dmurko]

I wrote this for https://github.com/niteoweb/operations/issues/407.

Process

They need to do the whole test in one sitting and record everything.

• Job posting
• Vervoe: Basic questions (to filter out timewasters)
• Vervoe: Advanced questions (to find people knowledgeable with WordPress)
• Interview on Skype, chat, and audio to get a feel for them, have them ask questions and get all other information needed.

Job Posting

• [info about the job]
• [info about the project]
• [what we expect]
• [what we offer]
• [how to apply, request one sitting/recording]

Basic Questions

• [start recording]
• [qualifiable question] - what is our hosting project
• [location, preferred time for work]
• [latest job experience in support in 200 words]
• [their skill set, what do they enjoy, what they don't like doing etc.]
• [changing nameservers on registrar]
• [upload recording]

Advanced Questions

• [start recording]
• [common issues customers encountered in your previous work with WordPress]
• [wordpress questions]
• [changing hosts file]
• [directing domain to IP on registrar]
• [upload recording]

[dmurko]

This is now implemented in our checklists and as part of the Workable process.