(problem) Hello, I need help because when I try to access a friend's server it tells me (Connection timed out: no further information: 0.tcp.sa.ngrok.io/54.94.248.37:10864) in the log and I'm the only one who gets my rest friends let them in

[AlevaLny]

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To Reproduce
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4. See error

Expected behavior
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Minecraft server Version
1.20.1
Mod/Datapack list
List all the mods/datapacks currently being used on the server if applicable.

Additional context
When I create the server my friend can log in and I can't