No confirmation email is received after changing an account's email address

[giacecco]

Hi All,
I've just updated my profile and changed my email address, but I am not receiving the confirmation email that is required to confirm the new address. I've checked my spam folder and it is not there. Please help! Thanks.

[quadrophobiac]

Tried to duplicate this by signing in and got a server error - so there may be an underlying explanation for this. More to follow

[giacecco]

I got the email now, perhaps you've done something your side? The sender is also just "certificate", rather than something more self explanatory like "ODI Open Data Certificates" etc.

[quadrophobiac]

@giacecco was just writing to you to explain that it was an email backlog issue - escalating your other suggestion to a separate ticket