ms-diagnostics: 24012 "Error parsing SDP: Cannot support any media offered by client" when opening meeting presentation
Closed this issue · 9 comments
Initiating SDP message from the user's Sipe client:
v=0
o=- 0 0 IN IP4 1.2.3.195
s=session
c=IN IP4 1.2.3.195
b=CT:99980
t=0 0
m=applicationsharing 50024 TCP/RTP/AVP 96
a=candidate:1 1 TCP-ACT 2020212991 1.2.3.195 50024 typ host
a=candidate:1 2 TCP-ACT 2020212991 1.2.3.195 50024 typ host
a=candidate:2 1 TCP-PASS 2019819775 1.2.3.195 50024 typ host
a=candidate:2 2 TCP-PASS 2019819775 1.2.3.195 50024 typ host
a=candidate:3 1 TCP-ACT 1684668671 4.5.6.129 50024 typ srflx raddr 1.2.3.195 rport 50024
a=candidate:3 2 TCP-ACT 1684668671 4.5.6.129 50024 typ srflx raddr 1.2.3.195 rport 50024
a=candidate:4 1 TCP-PASS 1684275455 4.5.6.129 50024 typ srflx raddr 1.2.3.195 rport 50024
a=candidate:4 2 TCP-PASS 1684275455 4.5.6.129 50024 typ srflx raddr 1.2.3.195 rport 50024
a=candidate:5 1 TCP-ACT 174719231 7.8.9.145 44635 typ relay raddr 1.2.3.195 rport 50024
a=candidate:5 2 TCP-ACT 174719231 7.8.9.145 44635 typ relay raddr 1.2.3.195 rport 50024
a=candidate:6 1 TCP-PASS 174326015 7.8.9.145 44635 typ relay raddr 1.2.3.195 rport 50024
a=candidate:6 2 TCP-PASS 174326015 7.8.9.145 44635 typ relay raddr 1.2.3.195 rport 50024
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:XKpC5JNbfGfhfVL7zXqw+cQStxCXPnk00gzVHCIp|2^31
a=rtpmap:96 X-DATA/90000
a=rtcp:50024
a=connection:new
a=setup:active
a=x-applicationsharing-session-id:1
a=x-applicationsharing-role:viewer
a=x-applicationsharing-media-type:rdp
a=ice-ufrag:INgu
a=ice-pwd:hC/SvfXXJpSKG5tRHEK1up
488 Not Acceptable Here reply:
ms-diagnostics: 24012;Component="RTCC/5.0.0.0_applicationsharing";Reason="Error parsing SDP: Cannot support any media offered by client";Source="server.company.com"
Installed packages:
rc freerdp-sipe 1.1.0~git20150628.1.084b365+dfsg-0+sipe~177~ubuntu14.04.1 amd64 RDP client for Windows Terminal Services (X11 client)
ii gstreamer0.10-nice:amd64 0.1.14~sipe-0+201605181250~ubuntu14.04.1 amd64 ICE library (GStreamer 0.10 plugin)
ii gstreamer1.0-nice:amd64 0.1.4-1 amd64 ICE library (GStreamer plugin)
ii gstreamer1.4-nice:amd64 0.1.14~sipe-0+201605181250~ubuntu14.04.1 amd64 ICE library (GStreamer plugin)
ii libfarstream-0.1-0:amd64 0.1.2-1ubuntu3 amd64 Audio/Video communications framework: core library
ii libfarstream-0.2-2:amd64 0.2.3-1ubuntu2 amd64 Audio/Video communications framework: core library
rc libfarstream-0.2-2-sipe:amd64 0.2.7~sipe+collab-0.2991+201602270832~ubuntu14.04.1 amd64 Audio/Video communications framework: core library
ii libfarstream-0.2-5-sipe:amd64 0.2.8+sipe+collab-1+201605231323~ubuntu14.04.1 amd64 Audio/Video communications framework: core library
rc libfreerdp-client1.1:amd64 1.1.0~git20150628.1.084b365+dfsg-0+sipe~173~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (client library)
ii libfreerdp-client2:amd64 2.0.0~git20160503.1.f828595+dfsg1-0~201605121048~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (client library)
ii libfreerdp-server2:amd64 2.0.0~git20160503.1.f828595+dfsg1-0~201605121048~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (server library)
ii libfreerdp-shadow2:amd64 2.0.0~git20160503.1.f828595+dfsg1-0~201605121048~ubuntu14.04.1 amd64 FreeRDP Remote Desktop Protocol shadow libraries
ii libfreerdp1:amd64 1.0.2-2ubuntu1 amd64 RDP client for Windows Terminal Services (library)
rc libfreerdp1.1:amd64 1.1.0~git20150628.1.084b365+dfsg-0+sipe~173~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (core library)
ii libfreerdp2:amd64 2.0.0~git20160503.1.f828595+dfsg1-0~201605121048~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (core library)
ii libnice10:amd64 0.1.14~sipe-0+201605181250~ubuntu14.04.1 amd64 ICE library (shared library)
ii libtelepathy-farstream3:amd64 0.6.1-0ubuntu1 amd64 Glue library between telepathy and farstream
rc libwinpr0.1:amd64 1.1.0~git20150628.1.084b365+dfsg-0+sipe~173~ubuntu14.04.1 amd64 Windows Portable Runtime library (winsock library)
rc libxfreerdp-client1.1:amd64 1.1.0~git20150628.1.084b365+dfsg-0+sipe~173~ubuntu14.04.1 amd64 Free Remote Desktop Protocol library (xfreerdp-client library)
ii pidgin 1:3.0.0~collab-1+201605231324~ubuntu14.04.1 amd64 graphical multi-protocol instant messaging client for X
ii pidgin-data 1:3.0.0~collab-1+201605231324~ubuntu14.04.1 all multi-protocol instant messaging client - data files
ii pidgin-gnome-keyring 2.0~trusty-1 amd64 integrates pidgin (and libpurple) with the system keyring
ii pidgin-sipe 1.21.0+sipe-0+201605231325~ubuntu14.04.1 amd64 Pidgin plugin for MS Office Communicator and MS Lync
ii remmina 1.1.2-sipe+201605231549+next+852~ubuntu14.04.1 amd64 remote desktop client for GNOME desktop environment
ii remmina-common 1.1.2-sipe+201605231549+next+852~ubuntu14.04.1 all common files for remmina remote desktop client
ii remmina-plugin-rdp 1.1.2-sipe+201605231549+next+852~ubuntu14.04.1 amd64 RDP plugin for remmina remote desktop client
ii remmina-plugin-vnc 1.1.2-sipe+201605231549+next+852~ubuntu14.04.1 amd64 VNC plugin for remmina remote desktop client
@hojthojt This doesn't look right:
a=rtpmap:96 X-DATA/90000
it should read:
a=rtpmap:127 X-DATA/90000
Most Lync endpoints aren't so picky about RTP payload type numbers, but conference server is one of them.
This issue is caused by an incomplete update of your installation, namely libfarstream-0.2-5-sipe doesn't match installed pidgin-sipe. To fix this, please update to libfarstream-0.2-5-sipe 0.2.8+sipe+collab-1+201605241617~ubuntu14.04.1 or newer.
I'll update the dependencies of pidgin-sipe package so that next time it pulls in also the correct Farstream version.
@hojthojt Turns out on 14.04 it won't work even after Farstream update because some files are installed in different locations there. So hold on, I'll have to fix that too...
@hojthojt @gy-lehel Depending on your Ubuntu version, please update to one of the following pidgin-sipe packages and re-test:
pidgin-sipe - 1.21.0+sipe-0+201605260901~ubuntu16.04.1
pidgin-sipe - 1.21.0+sipe-0+201605260901~ubuntu15.10.1
pidgin-sipe - 1.21.0+sipe-0+201605260901~ubuntu14.04.1
Installing the package should also update libfarstream-0.2-5 to the required version automatically.
@xhaakon I do not have a "test case" that could reproduce this error every time. But I have successfully tested on one meeting so far and it worked. For my point of view you can close this one. If it happens to me again, I'll let you now ;) . Again, thank you for your quick response.
@hojthojt This issue is 100% reproducible with meetings of multiple users ("chats" in Pidgin), so one working is enough to be sure it has been fixed. Thanks and closing.
I've got this today for the first time, and it repeatedly failed until I eventually restarted pidgin, which recovered it for me.
I recall seeing something similar, or even identical. It behaves as if an old connection wasn't terminated or cleaned up correctly. A restart did the trick in my case also.