Access denied due to missing subscription key

Question

Access denied due to missing subscription key

Closed this issue 5 years ago · 10 comments

Hello Team,

I'm getting an error message "Access denied due to missing subscription key. Make sure to include subscription key when making requests to an API".
I know subscription key is required but I don't know where I can find subscription key.
I contacted GLS support but they even don't know about "Subscription key": Ocp-Apim-Subscription-Key.
Can you please advise?

Thank you so much!

Answer 1 · 2020-04-08T09:26:33.000Z

@jacktran2703 we've got the same problem. Searching for this header just leads to Windows Azure platform: https://stackoverflow.com/questions/40867834/where-to-find-my-ocp-apim-subscription-key-in-windows-azure

I don't know how this fits together... Did you find a solution?

Answer 2 · 2020-04-08T10:03:04.000Z

Hi @jacktran2703 and @niclashoyer,

Thank you for contacting us. We will investigate it and come back to you with an answer.

Have a great day,
Jeffrey

Answer 3 · 2020-04-08T11:11:50.000Z

@jacktran2703 we've got the same problem. Searching for this header just leads to Windows Azure platform: https://stackoverflow.com/questions/40867834/where-to-find-my-ocp-apim-subscription-key-in-windows-azure

I don't know how this fits together... Did you find a solution?

Hi @niclashoyer ,
I have not found a solution yet. I'm waiting for the feedback from support.

Answer 4 · 2020-04-08T11:12:54.000Z

Hi @jacktran2703 and @niclashoyer,

Thank you for contacting us. We will investigate it and come back to you with an answer.

Have a great day,
Jeffrey

Hi @tig-jeffreybranderhorst ,

Thanks for your reply.
I'm looking forward to your answer soon.
Have a nice day!

Best Regards,
Jack

Answer 5 · 2020-04-10T08:41:27.000Z

Hey @jacktran2703 and @niclashoyer,

You can test the extension with the following credentials.
user: apitest3@gls-netherlands.com
password: TestUser
apikey: 8c78181337114438be1c6bb95a755ccf

Thank you for submitting this issue we will make sure that following versions this is already filled in.

Have a great day,
Jeffrey

Answer 6 · 2020-04-14T05:10:27.000Z

Hey @tig-jeffreybranderhorst,

Thanks for your help.
I have correct credentials now but username should be:
apitest3@gls-netherlands.com instead of apitest3@gls-netherlands,com.
Thanks again for your help. Have a nice day!

Best Regards,
Jack

Answer 7 · 2020-04-14T07:25:52.000Z

@tig-jeffreybranderhorst

Thank you for the credentials. As these are credentials for gls-netherlands does the extension just work for GLS NL? Do we need to contact GLS directly to get API credentials? I can't see anything like this in the GLS merchant login.

Answer 8 · 2020-04-16T09:03:41.000Z

HI @niclashoyer,

Yes. This extension integrates the delivery services of GLS Netherlands into Magento 2.

In the Magento Marketplace this is made clear in the documentation. I see now that it's not clear in the Readme in Github. I will adjust that.

Answer 9 · 2020-05-08T10:56:18.000Z

Hi, @tig-daanvandenbergh, to make it clear - this plugin will work only for GLS Netherlands and there is no possibile to integrate it to other GLS services like GLS Germany etc?

Answer 10 · 2020-06-09T07:15:13.000Z

Hi @michalzimniak,

Sorry. I missed your message, because I didn't receive a notification.

In short, no, it's not possible to integrate it with GLS departments in other countries. GLS Netherlands maintains its own API, so this extension is built specifically to work with their API.