issue with GLPI 9.2.4

Question

issue with GLPI 9.2.4

Closed this issue 5 years ago · 9 comments

Hello ,
I have installed the plugin in glpi 9.2.4 , but still I'm facing issue with ticket duplication.
replying to a mail create a new ticket.

regards,

Answer 1 · 2018-07-15T06:42:11.000Z

Hello,
Could you give more details above configuration of glpi?
Could you check the log files?
Could you also give steps to reproduce the issue?
Thank you
Regards
Tomolimo

Answer 2 · 2019-03-12T09:04:03.000Z

Hello,

Here is the mistake I made

Answer 3 · 2019-03-27T15:54:18.000Z

Hello,
Could you give more details above configuration of GLPI?
Could you also give steps to reproduce the issue?
Thank you
Regards
Tomolimo

Answer 4 · 2019-03-27T17:07:34.000Z

i'm in version 9.4.1.1

Answer 5 · 2019-03-28T07:07:24.000Z

Hello @DanielGrilo
Is this issue linked with the issue above?
If not could you open another issue, instead of mixing problems?
Thank you
Regards,
Tomolimo

Answer 6 · 2019-03-28T08:52:47.000Z

Hello @tomolimo
Yes the problem is exactly the same
When you answer a ticket already existing instead of putting it in the tracking, it crashes. I am obliged to disable it. so I have a new ticket.

Answer 7 · 2019-03-28T11:31:09.000Z

ok, I'm going to check with 9.4.1.1

Answer 8 · 2019-04-03T22:23:33.000Z

Hi there,
Please can you test the PR #27 and let me know if there are issues.

Answer 9 · 2019-04-05T08:42:23.000Z

Thanks to @Skouat,
it seems to be fixed
If not please feel free to re-open the issue.