Customer Support
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tpjnorton commented
Although #17 would be a start for this, as soon as people are paying for our product we need to offer them bare-minimum support.
Possible pro-active solutions:
- Sentry (to capture exceptions as they happen)
- Intercom (so users can message us directly)
- Freshdesk (for more structured support, though this likely won't be necessary initially)
We need at least something in place, it's not good enough to be ad-hoc with paying customers.