New Windows install won't work
Closed this issue · 2 comments
Mongjohn commented
I have a Windows 10 PMS install with the Trakt.tv plugin working, but am trying migrate to a Server 2019.
However, even on a fresh Windows Server 2019 AND Windows 10 Pro installation, the plugin won't scrobble and the log is full of errors.
The errors start at the following line, and continues on from there:
2021-04-17 16:31:41,680 - plugin.core.libraries.manager (1eac) : INFO (plugin.core.libraries.manager:60) - Testing native library support...
2021-04-17 16:31:41,680 - plugin.core.libraries.tests.core.base (1eac) : DEBUG (plugin.core.libraries.tests.core.base:96) - Starting test: plugin.core.libraries.tests.apsw_:test_import
2021-04-17 16:31:41,809 - plugin.core.libraries.tests.core.base (1eac) : INFO (plugin.core.libraries.tests.core.base:124) - DLL load failed: The specified module could not be found. - Traceback (most recent call last):
File "C:\Users\Administrator\AppData\Local\Plex Media Server\Plug-ins\Trakttv.bundle\Contents\Libraries\Shared\plugin\core\libraries\tests\core\host.py", line 128, in <module>
result = run()
File "C:\Users\Administrator\AppData\Local\Plex Media Server\Plug-ins\Trakttv.bundle\Contents\Libraries\Shared\plugin\core\libraries\tests\core\host.py", line 121, in run
return func()
File "C:\Users\Administrator\AppData\Local\Plex Media Server\Plug-ins\Trakttv.bundle\Contents\Libraries\Shared\plugin\core\libraries\tests\apsw_.py", line 9, in test_import
import apsw
ImportError: DLL load failed: The specified module could not be found.
For reference, the same lines on the working Windows 10 install reads:
2021-04-17 16:35:20,489 - plugin.core.libraries.manager (500) : INFO (plugin.core.libraries.manager:60) - Testing native library support...
2021-04-17 16:35:20,489 - plugin.core.libraries.tests.core.base (500) : DEBUG (plugin.core.libraries.tests.core.base:96) - Starting test: plugin.core.libraries.tests.apsw_:test_import
2021-04-17 16:35:20,631 - plugin.core.libraries.manager (500) : INFO (plugin.core.libraries.manager:106) - apsw: available (sqlite: 3015000, apsw: 3.15.0-r1)
Anyone got a clue why this isn't working?
Mongjohn commented
Installed Kitana and accessing the plugin through that gives the error:
Critical Error: Unable to import the playhouse.apsw_ext library (DLL load failed: The specified module could not be found.)
Mongjohn commented
Installing Visual C++ Redistributable Packages for Visual Studio 2013 seems to have fixed it. Finally!