transifex/transifex-sync-zendesk

Show more articles per page

Closed this issue · 2 comments

Another solution would be to give the choice in your Zendesk app to show more articles per page. Right now we have 72 pages to go through and use the browser's Find feature. I I could see 100 articles at a time, this process of finding a specific one round be very quick.

I would like to elaborate a bit on the challenge of using Transfex with the Zendesk integration. We have nearly 500 support articles that need translation. The integration in Zendesk allows us to see 7 articles at a time. As we update our articles and create new ones, using the current functionality, I will have to first delete the articles in the Transfex dashboard, then go page-by-page (7 articles at a time) in the Zendesk app until I find the ones that don't have the "Download" button lit up in green, and upload them to Transfex. Using the browser's search is even slower with all the keystrokes, as I can only search one page at a time, 7 articles at a time. What would greatly help here is the ability to:

  1. The option to view more articles on a single page load (such as 25, 50, 100)
  2. A built-in search function to search by article # or title
  3. The option to sort by articles not uploaded, changed, etc
  4. Know which page I am on by bolding or otherwise highlighting the current page number

These options would greatly help to streamline the process of maintaining multilingual articles for organizations who have hundreds or thousands of source articles. In our case, we currently have 493 articles for translation into 8 languages, totaling 3,944 articles. Anything to help make this more sustainable would be greatly appreciated.

fixed in version 2.0