Error 403 Trello Download

Question

Error 403 Trello Download

craigbowman2 opened this issue 6 years ago · 18 comments

craigbowman2 commented 6 years ago

@trapias

Good Morning,

When trying to export from Trello i am receiving the below message.

Could you please advise?

Thanks
Craig

Answer 1 · 2018-06-05T07:11:13.000Z

@trapias

Good Morning,

Have you had chance to take a look at the above issue?

Answer 2 · 2018-06-05T07:18:49.000Z

@craigbowman2 I made some tests and also get the error when exporting many cards. I'm investigating the problem, looks like something changed in Trello API limits.

Answer 3 · 2018-06-05T07:22:32.000Z

@trapias Thank you very much

Answer 4 · 2018-06-05T08:53:10.000Z

@craigbowman2 could you please share with me a board where you get this problem? I'm getting the error on a board and always on the same cards, would like to better investigate

Answer 5 · 2018-06-05T08:58:38.000Z

@trapias

https://trello.com/b/5BtG1pm8/qa-womens?menu=filter&filter=548

Will the link work?

Answer 6 · 2018-06-05T09:00:16.000Z

@craigbowman2 no, you have to invite me to the board since it's not public - thanks

Answer 7 · 2018-06-05T09:04:01.000Z

@trapias

An invite has been sent to you by Natalie Aukland.

I didn't have the authority

Answer 8 · 2018-06-05T09:55:25.000Z

@trapias

Did the invite work?

Answer 9 · 2018-06-05T09:56:34.000Z

@craigbowman2 yes thanks, but cannot go on with this now - will tell ASAP

Answer 10 · 2018-06-07T08:26:39.000Z

@trapias

Good Morning,

Have you had chance to look in to the issue?

It is really important for our business that we can download the Trello boards so that we can report on them.

Answer 11 · 2018-06-08T07:00:03.000Z

@craigbowman2 still couldn't find the time to dig into this. The error appears on some lists only, and I suspect those lists have a lot of archived cards: is this your case? A test could be that of deleting those archived cards, then try to export again.

Answer 12 · 2018-06-08T07:04:42.000Z

@trapias

Good Morning,

Yes it only seems to be on some boards.

We can't delete archived cards because in some cases they can get reopened.

Is there any way to increase the limit?

Answer 13 · 2018-06-08T07:07:06.000Z

No, Trello limit is 1000 and cannot be changed. I'm trying to see if I can filter my requests, but cannot tell when I'll be able to - sorry, I'm very busy with my job.

Answer 14 · 2018-06-08T07:11:13.000Z

@trapias

Ok.

I have asked my management to see if there is any chance we can delete any archived cards.

I will keep you updated.

Could you please do the same if you find time to look into the issue more.

Answer 15 · 2018-06-08T09:16:02.000Z

@trapias

Is the 1000 limit for archived cards??

Answer 16 · 2018-06-11T13:41:17.000Z

Hi @trapias

We download data from over five Trello boards using TrelloExport.
These boards all have a different number of cards (including archived), but this issue started happening on the same day for all the boards except one.

Board 1 still downloads ok, but the others are having the above issue and the downloaded CSV is missing data from the boards.

Maybe this means there has been a change to Trello API limits?

Hope this helps your investigation.

Answer 17 · 2018-06-14T06:00:20.000Z

@craigbowman2 @jamesmachin I finally found it, there was a change in Trello limits recently - see
https://trello.com/c/8MJOLSCs/10-limit-actions-for-cards-requests.

I'm pushing a new release within minutes.

Answer 18 · 2018-06-14T10:38:19.000Z

@trapias
This new release works ok.
Many thanks for your help!