Provide an endpoint that support can point customers to

[zackkatz]

If support knows the URL of the customer, they can say “Please grant us access: https://example.com/tl-{ns}/grant-access”

The next-level implementation adds ability to pass conversation ID to the URL. Help Scout, for example, has a merge tag that could be used. That might look like

https://example.com/tl/{ns}/grant-access?ticket={%conversation.id%}

When that is passed, it can be sent with the requests as extra items in the webhook POST body. This will allow Zapier to reference the conversation ID, for example.

We would need to limit this to non-PII information.

• Make pretty permalink to access auth screen
• Enable passing some parameters to webhook data