External Cold Transfers failing if Account has conference attributes enabled by default

[stjohnson44]

Small issue I encountered with call transfers. If an account has the conference and participant attributes enabled for outbound calls, by default the call_sid attribute is not passed to the task. In this case the transfers fail because the StartExternalColdTransfer action passes in task.attributes.call_sid directly to the startColdTransfer function from the CustomTransferDirectoryService. Suggested fix is defining the call sid similarly to this:
const callSid = task?.attributes?.call_sid ? task.attributes.call_sid : task.attributes.conference.participants.customer

[dremin]

Thanks for letting us know about this issue!