[SOLVED] Unable to transfer VTHO, and Sync not able to load Ledger key via token wallet https://tokens.vecha.in/#/wallets
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I am using Sync, with my key on a Ledger Nano X hardware device. I can see my VTHO on Sync, but Sync cannot transfer them out - I can only transfer VET.
Someone suggested using https://tokens.vecha.in/#/wallets
When I go there, it starts Sync, and when Sync tries to import my wallet from the Ledger, it displays the following error message:
Ledger device: INS_NOT_SUPPORTED (0x6d00)
My Ledger Nano X has the latest firmware 1.2.4.1 and I installed the lastest VEChain app on the device.
Is there any working way to transfer my VTHO?
1.0.3
Note: This issue is specific to the Ledger-Nano-X. I don't have the issue when using a Ledger-Nano-S.
please upgrade your vechain app .the latest version of vechain app on Ledger X is 1.0.7 .
I'll re-install the app from Ledger Live and check the version. I installed it just a couple of days ago, so maybe the issue is that Ledger has an old app on their website? (apps are installed via the Ledger Live app).
don't forget to uninstall the app first and then re-install the vechain app via ledger live.
Note : before the installation please make sure you have the mnemonic phrases.
The VEChain app version on the Ledger website (Ledger Live) is 1.0.3 :(
And By the way, the Ledger Live app incorrectly detects my Ledger Nano X as being a Ledger Nano S. It's a long-time issue, but should not be a problem since all the Ledger apps are - in principle - compatible between the Ledger Nano S and the Ledger Nano X.
So you should tell Ledger to update their VEChain app, so that Ledger-Nano-X get the latest version that allows VTHO transfers.
I just happened to have an old Ledger Nano S, so I was able to do the transfer, since 1.0.3 works fine on the Nano-S.
we checked the latest version of nano x & s on ledger live application , both device latest vechain app version is 1.0.7 .
I will suggest you to update the ledger live app or contact ledger support for further assistance .
Ok, I will update my Ledger Live and check again, and I'll report here. My current Ledger Live version is 1.4.1
All right, I can now install 1.0.7. It's a shame that Ledger Live does not auto-update or at least inform the user that a newer version is available. It would have saved me (and others) so much time!
Thanks again for your help, I appreciate!
👍 happy to hear that you solved the problem . if you are facing another problem you can check out this link Ledger device trouble shooing