vechain/thor

VET Token Swap Service Unresponsive/Error - iOS & Android

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Hi guys,

I am having issues with the VET Token Swap Service. I have created new wallets on both iOS and Android versions of the App, however when I go to start the Token Swap, I cannot get past the wallet selection screen.

On Android, after I select the wallet and hit confirm, a spinning loading circle will appear for about 20 seconds, and then disappear. The app does not progress to the next stage. No error messages appear.

On iOS, after I select the wallet and hit confirm, the same thing happens however the "No Internet Access" error appears. I do have access to the internet.

Is anyone able to assist? I assume the Token Swap Service is still live and working?

Thank you in advance!

JC
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unnamed

hi @jcjc1223, please contact support@vechain.com for further assistance