Access problem
Closed this issue · 14 comments
Hello, when trying to access my account, I receive the following error.
- DWE = Datastream(username="DS:XXXXXX", password="XXXXXXXX")
b"Server raised fault: 'User 'DS:XXXXXX' logon failed: Delegate Source 'DSPermissionsPassword' reports: No response from source DSPermissionsPassword'"
It was working just last week. I don't know if it's a problem with Datastream's server.
Do you know what it might be?
Experiencing the same issue on my side, unfortunately I have no solution yet.
Having someone from Reuters look into this. Will update you with any feedback they provide.
Mike
Hello @ingovs @MikeMccree
Thank you for the reporting this! Unfortunately I don't have access to DWE at the moment, so I could not check on my side.
But I would appreciate if you could post the response from TR here, in case someone else has the same issues.
Vladimir
Has anyone had any traction w/ TR on this?
Last I heard was TR had engaged their order management team and would have a solution by Monday (15th)
Will be reaching out again today & will update this post.
Hi. Do you have any update on this ? It stopped working for me as well.
Thanks a lot.
Hi, what i understood is that Reuters closed the DWE api and now only has the DSWS api. I received the following mail:
Please note that Dataworks Enterprise (DWE) which is an old web service providing Datastream data has reached its end-of-life as of 1st July 2019.
Note that service is no longer available from following (Matlab, EViews, Python or R) URLs:
http://dataworks.thomson.com/dataworks/enterprise/1.0/webServiceClient.asmx
http://europe.dataworks.thomson.com/dataworks/enterprise/1.0/webServiceClient.asmx
http://us.dataworks.thomson.com/dataworks/enterprise/1.0/webServiceClient.asmx
More information is available at https://developers.refinitiv.com/eikon-apis/datastream-web-service
@vfilimonov i really loved some features in your code, like the PiT stuff. Would it be possible for you to integrate the DSWS api? Thanks you very much.
Hello all
@mikejonesss, thank you for confirmation, that DWE has been discontinued! I will add it to the front page.
Migration to the new API looks not difficult - as it is a simple REST. The main problem is that since a few years I don't have subscription to DWE anymore. So at the moment I could not continue development, migrate the library to the new interface and be responsible for bugs fixing. That's quite a pity since the library is often used apparently. If I regain access at some point (I might ask TR directly for that), I would certainly do this.
Meanwhile there is at least one library implementing DSWS: https://github.com/hoenie-ams/PyDSWS
Best
Vladimir
OK, I'm on it - hopefully will release a new version within a week
awesome! i look forward testing it.
Hello all
So, the updated version is on the master:
pip install git+https://github.com/vfilimonov/pydatastream.git
it works fine on my side, @MikeJonessss, @ZanLondon, @MikeMccree , @ingovs please have a look.
If there're no issues - next week I'll release it on pypi.
I'd appreciate if you could test it on as many use cases as possible.
Unfortunately I get an error installing it, but I think it is unrelated to your package:
ERROR: Command errored out with exit status 128
I copied your code in pydatastream.py and just saved in in my local module, not sure if that is ok. But i get an error that my credentials are not recognized:
b"Server raised fault: 'User 'ZXXX000' logon failed: Unrecognised credentials'"
With other packages I do not get this error.
There is a bug in line 159 of pydatastream.py: warngins needs to be warnings
Hello @MikeJonessss, thanks for reporting!
Unfortunately I get an error installing it, but I think it is unrelated to your package:
ERROR: Command errored out with exit status 128
This is strange, do you install from github as in the previous comment?
Do you use python 2 or python 3?
Also - could you please paste the full log of pip install git+https://github.com/vfilimonov/pydatastream.git?
But i get an error that my credentials are not recognized:
b"Server raised fault: 'User 'ZXXX000' logon failed: Unrecognised credentials'"
This is also strange. Invalid credentials error should not copy username, like here:
---------------------------------------------------------------------------
DatastreamException Traceback (most recent call last)
<ipython-input-8-4eeb6f34d2ac> in <module>
1 from pydatastream import Datastream
----> 2 DS = Datastream("....", "....")
~/Work/Library/pydatastream/pydatastream/pydatastream.py in __init__(self, username, password, raise_on_error, proxy, **kwargs)
119 self._password = password
120 # request new token
--> 121 self.renew_token(username, password)
122
123 ###########################################################################
~/Work/Library/pydatastream/pydatastream/pydatastream.py in renew_token(self, username, password)
160 return
161 data = {"UserName": username, "Password": password}
--> 162 self._token = dict(self._api_post('GetToken', data))
163 self._token['TokenExpiry'] = _parse_dates(self._token['TokenExpiry'])
164
~/Work/Library/pydatastream/pydatastream/pydatastream.py in _api_post(self, method, request)
150 errormsg = f'{code}: {response["Message"]}'
151 self.last_request['error'] = errormsg
--> 152 raise DatastreamException(errormsg)
153 return self.last_request['response']
154
DatastreamException: InvalidCredentials: Invalid credentials were supplied. You are not logged in.
Could it be that there's some issue with paths and you're importing the pydatastream of version 0.5?
There is a bug in line 159 of pydatastream.py: warngins needs to be warnings
Right, thanks a lot! Fixed.
I managed to install it from the zipfile, I works fine now! So far I have not had any issues. Thank you very much for updating the package @vfilimonov !
The new version is in the pypi since August 27 and usual pip install pydatastream works fine on my side. I'm closing this issue - in case if there're any problems - feel free to open a new ticket