Keeps crashing with message Same account laucnhed from different device

Question

Keeps crashing with message Same account laucnhed from different device

Opened this issue 21 hours ago · 2 comments

Acknowledgement of checking existent issues

I have checked if my issue has already been reported, and I am certain that my problem has not already been addressed.

What problem did you encounter?

I was playing Break in 2 then when i tried to teleport it said "attempted to teleport to a place that is restricted" at first i thought it was nothing, left, got back in then got kicked with the error message, and i tried to close sober and re open it, crashed, restarted my PC worked for a second, then crashed again.

Roblox Experience link

No response

Answer 1 · 2024-10-09T00:45:37.000Z

10 Minutes Later
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- After a while, it just says "sorry there was a problem reaching our servers.
Logs.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------TelemetryProtocol::setProcessTimeOverride: 1477
[JNI] OnLoad: ... Done
Setting default app policy file: /home/hank/.var/app/org.vinegarhq.Sober/data/sober/assets/content/guac/defaultConfigs/GuacDefaultPolicy-GlobalDist.json
2024-10-09T00:44:42.588Z,0.588007,abe87340,6 [FLog::AndroidGLView] nativeInitClientSettings
2024-10-09T00:44:42.647Z,0.647421,abe87340,6 [FLog::Output] LoadClientSettingsFromLocal: "{
"DFFlagDisableDPIScale": true,
"DFIntTaskSchedulerTargetFps": 0,
"FFlagAdServiceEnabled": false,
"FFlagDebugDisableTelemetryEphemeralCounter": true,
"FFlagDebugDisableTelemetryEphemeralStat": true,
"FFlagDebugDisableTelemetryEventIngest": true,
"FFlagDebugDisableTelemetryPoint": true,
"FFlagDebugDisableTelemetryV2Counter": true,
"FFlagDebugDisableTelemetryV2Event": true,
"FFlagDebugDisableTelemetryV2Stat": true,
"FFlagFixGraphicsQuality": true,
"FFlagFutureIsBrightPhase3Vulkan": true,
"FFlagGameBasicSettingsFramerateCap5": true,
"FFlagHighlightOutlinesOnMobile": true,
"FFlagHighlightsIntegratedWithGFX": fals
2024-10-09T00:44:42.649Z,0.649276,abe87340,6 [FLog::AndroidGLView] nativePostClientSettingsLoadedInitialization3
2024-10-09T00:44:42.649Z,0.649484,abe87340,6 [FLog::ClientRunInfo] RobloxGitHash: 8d61301dd0968a21481f7fcd30d2ba323fbd0ded
2024-10-09T00:44:42.649Z,0.649524,abe87340,6 [FLog::ClientRunInfo] The base url is https://www.roblox.com/
2024-10-09T00:44:42.649Z,0.649566,abe87340,6 [FLog::ClientRunInfo] The channel is production
nativeAppBridgeAppStart_original:
nativeAppBridgeV2Init:
2024-10-09T00:44:42.657Z,0.657681,922006c0,6 [FLog::SingleSurfaceApp] initializeWithAppStarter
2024-10-09T00:44:42.657Z,0.657723,922006c0,6 [FLog::SingleSurfaceApp] initializeSingleton
2024-10-09T00:44:42.657Z,0.657865,922006c0,6 [FLog::Output] setAssetFolder /home/hank/.var/app/org.vinegarhq.Sober/data/sober/assets/content/
2024-10-09T00:44:42.658Z,0.658094,922006c0,6 [FLog::Output] setExtraAssetFolder /home/hank/.var/app/org.vinegarhq.Sober/data/sober/assets/ExtraContent
2024-10-09T00:44:42.658Z,0.658361,922006c0,6 [FLog::Output] Evaluating deferred inferred crashes
2024-10-09T00:44:42.658Z,0.658642,922006c0,6 [FLog::SingleSurfaceApp] registerForForceOTAUpdateAvailableConnection stage = 0
2024-10-09T00:44:42.659Z,0.659100,922006c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Load configs for user key: app:16251846239520427009
2024-10-09T00:44:42.660Z,0.660166,922006c0,6 [FLog::SingleSurfaceApp] setStage: (stage:Native)
2024-10-09T00:44:42.660Z,0.660193,922006c0,6 [FLog::SingleSurfaceApp] instantiate controllers
2024-10-09T00:44:42.660Z,0.660204,922006c0,6 [FLog::SurfaceController] SurfaceController[:1]::SurfaceController, count: 1
2024-10-09T00:44:42.660Z,0.660448,922006c0,6 [FLog::SingleSurfaceApp] initializeLuaAppWithLoggedInUser: (stage:Native).
2024-10-09T00:44:42.660Z,0.660471,922006c0,6 [FLog::SingleSurfaceApp] applyLocale
2024-10-09T00:44:42.661Z,0.661580,922006c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Retrieving patch
2024-10-09T00:44:42.661Z,0.661618,922006c0,6 [FLog::DataModelPatchConfigurer] getCachedPatch DataModelPatchConfig : type=1, assetId=5345954812, assetVersion=9692, maxAppVersion=642, localAssetURI=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2024-10-09T00:44:42.661Z,0.661634,922006c0,6 [FLog::DataModelPatchConfigurer] getCachedPatch : numAttempts=10
2024-10-09T00:44:42.661Z,0.661733,922006c0,6 [FLog::DataModelPatchConfigurer] getCachedPatch : contentId=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2024-10-09T00:44:42.661Z,0.661747,922006c0,6 [FLog::DataModelPatchConfigurer] getCachedPatch : get patch from content provider for Model
2024-10-09T00:44:42.661Z,0.661822,922006c0,6 [FLog::DataModelPatchConfigurer] deserializeAndVerifyPatch with blake3
2024-10-09T00:44:43.043Z,1.043016,922006c0,6 [FLog::Output] Hello? Is this thing on?
2024-10-09T00:44:43.043Z,1.043058,922006c0,6 [FLog::Output] Hello world, nothing to see here...
2024-10-09T00:44:43.050Z,1.050285,922006c0,6 [FLog::SingleSurfaceApp] setStage: (stage:InitializedLuaApp)
2024-10-09T00:44:43.067Z,1.067027,919ff6c0,6 [FLog::Output] Info: DataModel Loading rbxasset://places/Mobile.rbxl
2024-10-09T00:44:43.083Z,1.083165,919ff6c0,6 [FLog::DataModelPatchConfigurer] OTAPollingEnabled set to: false
2024-10-09T00:44:43.094Z,1.094356,919ff6c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Update OTA config
2024-10-09T00:44:43.253Z,1.253061,904006c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Update OTA succeeded: {"SchemaVersion":"1","CanaryUserIds":[],"CanaryPercentage":0}
2024-10-09T00:44:43.253Z,1.253129,904006c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Update OTA config not deployed
2024-10-09T00:44:43.266Z,1.266490,919ff6c0,6 [FLog::DataModelPatchConfigurer] [discovery-ota] Load configs for user key: user:4743603786
2024-10-09T00:44:43.266Z,1.266765,919ff6c0,6 [FLog::DataModelPatchConfigurer] [discovery-ota] Retrieving patch
2024-10-09T00:44:43.266Z,1.266788,919ff6c0,6 [FLog::DataModelPatchConfigurer] getCachedPatch DataModelPatchConfig : type=1, assetId=16639814581, assetVersion=933, maxAppVersion=642, localAssetURI=
2024-10-09T00:44:43.431Z,1.431854,919ff6c0,6 [FLog::DataModelPatchConfigurer] [discovery-ota] Update OTA config
2024-10-09T00:44:43.501Z,1.501113,904006c0,6 [FLog::DataModelPatchConfigurer] [discovery-ota] Update OTA succeeded: {"SchemaVersion":"1","CanaryUserIds":[],"CanaryPercentage":0}
2024-10-09T00:44:43.501Z,1.501181,904006c0,6 [FLog::DataModelPatchConfigurer] [discovery-ota] Update OTA config not deployed
nativeAppBridgeV2StartApp:
nativeAppBridgeV2StartApp: Created ANativeWindow 0x10 (ID:1)
2024-10-09T00:44:43.797Z,1.797030,922006c0,6 [FLog::SingleSurfaceApp] startLuaApp: (stage:InitializedLuaApp).
2024-10-09T00:44:43.797Z,1.797072,922006c0,6 [FLog::SingleSurfaceApp] returnToLuaApp: (stage:InitializedLuaApp).
2024-10-09T00:44:43.797Z,1.797087,922006c0,6 [FLog::SingleSurfaceApp] returnToLuaApp: ... disable videoRecorder.
2024-10-09T00:44:43.797Z,1.797098,922006c0,6 [FLog::SingleSurfaceApp] returnToLuaAppInternal: ... App has been initialized, returning from game.
2024-10-09T00:44:43.797Z,1.797112,922006c0,6 [FLog::SurfaceController] [:1]::replaceDataModel: (stage:0, window = 0x10) [tid:0x3d810440220]
2024-10-09T00:44:43.797Z,1.797372,922006c0,6 [FLog::Graphics] Vulkan: Using extension: VK_KHR_surface
2024-10-09T00:44:43.797Z,1.797390,922006c0,6 [FLog::Graphics] Vulkan: Using extension: VK_KHR_android_surface
2024-10-09T00:44:43.806Z,1.806079,923ff6c0,6 [FLog::DataModelPatchConfigurer] [DataModelPatch] Update OTA config
MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete
2024-10-09T00:44:43.836Z,1.836372,922006c0,6 [FLog::Graphics] Vulkan: Device llvmpipe (LLVM 17.0.6, 256 bits) is emulated, skipping
2024-10-09T00:44:43.841Z,1.841879,922006c0,6 [FLog::Graphics] Vulkan Android Device:
2024-10-09T00:44:43.841Z,1.841978,922006c0,6 [FLog::Graphics] VULKAN MT shader loading is enabled
2024-10-09T00:44:43.842Z,1.842052,922006c0,6 [FLog::Graphics] VULKAN heapIndex = 0, heapFlags = 1 (device), heapSize = 1610612736
2024-10-09T00:44:43.842Z,1.842075,922006c0,6 [FLog::Graphics] VULKAN unifiedMemory = true, device memory = 1610612736, host memory = 0, setting caps.videoMemory = 67108864
2024-10-09T00:44:43.842Z,1.842100,922006c0,6 [FLog::Graphics] Vulkan Device: Intel(R) HD Graphics 2500 (IVB GT1)
2024-10-09T00:44:43.842Z,1.842115,922006c0,6 [FLog::Graphics] Vulkan Device: Vendor 8086 Device 0152
2024-10-09T00:44:43.842Z,1.842129,922006c0,6 [FLog::Graphics] Vulkan Device: Driver 24.2.1 (100671489)
2024-10-09T00:44:43.842Z,1.842144,922006c0,6 [FLog::Graphics] Vulkan Device: API 1.2.289
2024-10-09T00:44:43.842Z,1.842158,922006c0,6 [FLog::Graphics] Caps: passFloatsLimit 1073741824
2024-10-09T00:44:43.842Z,1.842172,922006c0,6 [channel] Caps: ThreadSafe 1 Framebuffer 1 FpFramebuffer 1 Shaders 1 Compute 1 Instancing 1 PerInstanceStream 1 ConstBuffers 1
2024-10-09T00:44:43.842Z,1.842188,922006c0,6 [channel] Caps: Framebuffer: MRT 4 MSAA 8 Stencil 1
2024-10-09T00:44:43.842Z,1.842201,922006c0,6 [channel] Caps: Framebuffer: Depth16 1 Depth24 1 DepthFloat 1 DepthClamp 1
2024-10-09T00:44:43.842Z,1.842215,922006c0,6 [channel] Caps: Border Color 1
2024-10-09T00:44:43.842Z,1.842228,922006c0,6 [channel] Caps: Texture: RGB10A2 1 RG11B10F 1 R16I 1
2024-10-09T00:44:43.842Z,1.842247,922006c0,6 [channel] Caps: Texture: BC6H 1 ASTC HDR 0
2024-10-09T00:44:43.842Z,1.842266,922006c0,6 [channel] Caps: Texture: DXT 1 PVR 0 ETC1 0 ETC2 0 Half 1
2024-10-09T00:44:43.842Z,1.842294,922006c0,6 [channel] Caps: Texture: 3D 1 Array 1 Depth 1 MSAA 1 MSAAFP16 8
2024-10-09T00:44:43.842Z,1.842307,922006c0,6 [channel] Caps: Texture: NPOT 1 PartialMips 1 CubeMipGen 1 CubeFramebuffer 1
2024-10-09T00:44:43.842Z,1.842319,922006c0,6 [channel] Caps: Texture: Size 8192 Units 32 VertexUnits 32
2024-10-09T00:44:43.842Z,1.842330,922006c0,6 [channel] Caps: ConstantBufferSize 16384
2024-10-09T00:44:43.842Z,1.842341,922006c0,6 [channel] Caps: isAppleGPU 0
2024-10-09T00:44:43.842Z,1.842352,922006c0,6 [channel] Caps: 32bIdx 1 Memoryless 0
2024-10-09T00:44:43.842Z,1.842363,922006c0,6 [channel] Caps: ColorBGR 0 RTFlip 0 MinusOneToOneDepth 0
2024-10-09T00:44:43.851Z,1.851647,922006c0,6 [FLog::Graphics] Vulkan: Loaded pipeline cache (10460864 bytes, hash d4c90931)
2024-10-09T00:44:43.893Z,1.893539,922006c0,6 [FLog::Graphics] Vulkan: creating framebuffer 800x600
2024-10-09T00:44:43.897Z,1.897325,922006c0,6 [FLog::Graphics] Vulkan: swapchain images 3 present mode 0 format 44
2024-10-09T00:44:43.897Z,1.897581,922006c0,6 [FLog::Graphics] Video memory size: 67108864
2024-10-09T00:44:43.916Z,1.916932,922006c0,6 [FLog::Graphics] Loaded 886 shaders from pack vulkan_mobile variant defaultLightingRefactor (7689042 bytes)
2024-10-09T00:44:43.916Z,1.916990,922006c0,6 [FLog::Graphics] Compiled 672 shaders in 19 ms
2024-10-09T00:44:43.935Z,1.935483,922006c0,6 [FLog::SurfaceController] SurfaceController::disableVR
2024-10-09T00:44:43.935Z,1.935624,922006c0,6 [FLog::SurfaceController] SurfaceController[:1]::initialize view(0x3d81df95680)
2024-10-09T00:44:43.935Z,1.935724,922006c0,6 [FLog::SurfaceController] SurfaceController[:1]::start dataModel(0x3d819a58970)
2024-10-09T00:44:43.935Z,1.935773,922006c0,6 [FLog::SurfaceController] SurfaceController::RenderJob[:1]::RenderJob
2024-10-09T00:44:43.935Z,1.935806,922006c0,6 [FLog::SurfaceController] SurfaceController[:1]::run dataModel(0x3d819a58970)
2024-10-09T00:44:43.935Z,1.935861,922006c0,6 [FLog::SingleSurfaceApp] setStage: (stage:LuaApp)
2024-10-09T00:44:43.936Z,1.936142,922006c0,6 [FLog::SingleSurfaceApp] userDidLogin
2024-10-09T00:44:43.936Z,1.936169,922006c0,6 [FLog::SingleSurfaceApp] applyLocale
2024-10-09T00:44:43.966Z,1.966388,904006c0,6 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA succeeded: {"SchemaVersion":"1","CanaryUserIds":[],"CanaryPercentage":0}
2024-10-09T00:44:43.967Z,1.967507,904006c0,6 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA config not deployed
2024-10-09T00:44:43.979Z,1.979225,919ff6c0,6 [FLog::SurfaceController] SurfaceController::RenderJob::stepDataModelJob: No DM yet. Continue...
2024-10-09T00:44:43.979Z,1.979344,922006c0,6 [FLog::SurfaceController] SurfaceController::RenderJob::scheduleRender: No data model. Bind workspace now...
2024-10-09T00:44:43.985Z,1.985634,922006c0,6 [FLog::Graphics] Vulkan: resizing window framebuffer to 800x600
2024-10-09T00:44:43.988Z,1.988320,922006c0,6 [FLog::Graphics] Vulkan: swapchain images 3 present mode 0 format 44
2024-10-09T00:44:43.988Z,1.988676,922006c0,6 [FLog::Graphics] LayeredClothingMode updated: LC=1 HSR=1
2024-10-09T00:44:43.988Z,1.988706,922006c0,6 [FLog::Graphics] Future is bright shadows
2024-10-09T00:44:43.993Z,1.993839,922006c0,6 [FLog::Graphics] SmoothCluster::initSolidTextures()
2024-10-09T00:44:43.993Z,1.993965,922006c0,6 [FLog::Graphics] Terrain TextureAtlas 2048x2048, tileCount: 6x6, tileSize: 256x256, border: 32, mip: 4
2024-10-09T00:44:43.997Z,1.997002,922006c0,6 [FLog::Graphics] SceneManager: resizing main targets to 800x600
2024-10-09T00:44:44.019Z,2.019707,923ff6c0,6 [FLog::Error] Asset (Image) "rbxthumb://type=AvatarHeadShot&id=&w=48&h=48&filters=circular" load failed in TextureManager::PreloadTexture: Request failed
2024-10-09T00:44:44.019Z,2.019996,919ff6c0,6 [FLog::Warning] Warning: HTTP error url:https://apis.roblox.com/attribution/v1/events/post-authentication
2024-10-09T00:44:44.020Z,2.020059,919ff6c0,6 [FLog::Warning] Warning: HTTP error code:nil
2024-10-09T00:44:44.020Z,2.020084,919ff6c0,6 [FLog::Warning] Warning: HTTP error body:nil
2024-10-09T00:44:44.039Z,2.039782,904006c0,12 [DFLog::HttpTraceError] HttpResponse(#19 0x3d812c3da20) time:184.7ms (net:184.2ms callback:0.0ms timeInRetryQueue:0.0ms)status:503 Service Instances Unavailable bodySize:69 url:{ "https://users.roblox.com/v1/users/authenticated/app-launch-info" } ip:128.116.102.4 external:0 numberOfTimesRetried:0
2024-10-09T00:44:44.065Z,2.065637,923ff6c0,6 [FLog::Warning] Warning: HTTP error url:https://users.roblox.com/v1/users/authenticated/app-launch-info
2024-10-09T00:44:44.065Z,2.065686,923ff6c0,6 [FLog::Warning] Warning: HTTP error code:503
2024-10-09T00:44:44.065Z,2.065714,923ff6c0,6 [FLog::Warning] Warning: HTTP error body:{"errors":[{"code":9007,"message":"Service Instances Unavailable"}]}
2024-10-09T00:44:44.210Z,2.210747,923ff6c0,6 [FLog::Error] Asset (Image) "rbxthumb://type=AvatarHeadShot&id=-1&w=48&h=48&filters=circular" load failed in TextureManager::PreloadTexture: Request failed
nativeAppBridgeAppStart: StartupController finished starting: stage = 4, BTID = -1, upgradeStatus = 0.
2024-10-09T00:44:45.803Z,3.803789,904006c0,12 [DFLog::HttpTraceError] HttpResponse(#1 0x3d810441120) time:3146.7ms (net:26.2ms callback:0.0ms timeInRetryQueue:3001.1ms)status:503 Service Unavailable bodySize:113 url:{ "https://clientsettingscdn.roblox.com/v1/mobile-client-version?appVersion=AppAndroidV" } ip:18.244.202.8 external:0 numberOfTimesRetried:1
2024-10-09T00:44:50.490Z,8.490239,904006c0,12 [DFLog::HttpTraceError] HttpResponse(#30 0x3d8204a6e20) time:6203.7ms (net:6203.5ms callback:0.0ms timeInRetryQueue:0.0ms)status:502 Bad Gateway bodySize:69 url:{ "https://auth.roblox.com/v2/passwords/current-status" } ip:128.116.102.4 external:0 numberOfTimesRetried:0
2024-10-09T00:44:50.500Z,8.500581,923ff6c0,6 [FLog::Warning] Warning: HTTP error url:https://auth.roblox.com/v2/passwords/current-status
2024-10-09T00:44:50.500Z,8.500675,923ff6c0,6 [FLog::Warning] Warning: HTTP error code:502
2024-10-09T00:44:50.500Z,8.500731,923ff6c0,6 [FLog::Warning] Warning: HTTP error body:{"errors":[{"code":9007,"message":"Service Instances Unavailable"}]}
2024-10-09T00:44:50.501Z,8.501206,923ff6c0,6 [FLog::Warning] Warning: 1 of 5 notification count fetching failed!

Answer 2 · 2024-10-09T02:19:20.000Z

Update, server issue, not a sober issue. https://downdetector.com/status/roblox/