macOS_Update_Helper does not start download
LEB-HIG opened this issue · 4 comments
the MacOS_Update_Helper starts the process but hangs indefinitely on the DEPNotify screen stating 'initializing installer'.
I have tried multiple options including caching the full OS installer in the helper pkg, both scenarios produce the same outcome of hanging at the initializing installer window.
The path of the macOS installer is hardcoded on lines 89 & 95 of the macOSUpdateHelper.sh. basically, can you confirm if you're putting the installer in /Applications/Install macOS Catalina.app/ ? Otherwise, you may want to update those lines or where you're putting the installer.
It seems like this line is causing the issue (line 289):
"$installerPath" --agreetolicense --rebootdelay 60 --pidtosignal $$ > "$appLog" 2>&1 &
Yes, the installer is in /Applications (we used WorkspaceONE admin assistant to wrap the 22mb stub installer for easier delivery to clients).
When it's running (may take a minute or two to get initialized), do you see a "/macOS Install Data/" folder get created? This is where the OS update should get downloaded to. Can you check the running processes to see if you see anything related to "os install"? I forget the exact name of the process, but it usually takes up a decent % of the CPU.
As of this morning and a fresh boot, everything is working as expected... odd, but I will close out this issue.