"feedback" in "5.5.7 Is there Enough Help and Support?"

[MakotoUeki]

5.5.7 Is there Enough Help and Support?
https://www.w3.org/TR/coga-usable/#is-there-enough-help-and-support

Does "feedback", in this context, includes not only user's action (questions/requests/complaints) but also reactions (answers/replies/comments) from a website/app owners?

I came up with this question at the following list items.

• Is the user able to complete the task after they give feedback?
• Confirm that the feedback process does not require a lot of information that will prevent people from giving feedback.
• Confirm that when feedback is given, a process is in place for acting on it!