wallee-payment/woocommerce

Orders won't change to processing anymore

Closed this issue · 2 comments

johnrootk commented

Hi there,

Since around release 1.5.4 our orders won't change to status processing after the payment was successful. I neared the problem down to this commit: 0d45ca8#diff-49856b57d61947bf3f688209105b5afdaee2720cd0aa98a5fbd9d54077e378bdL124-L130
I don't know exactly where the problem happens.
Right now, all orders hang on OnHold, even when the transaction in wallee was successful, which doesn't allow us to directly see new orders and their correct status within woocommerce.
Could you please take a look into this problem. Feel free to ask when you need more information.

Best regards,
John

vttn commented

Hello @johnrootk

Thanks for alerting us on this issue. Can you please open a case with our Wallee Support. This was we can look at specific transactions from your shop.

All the best,

@vttn

vttn commented

@johnrootk thank you for reporting this issue.
The solution is to

  1. delete your webhooks for the space id associated with your shop.
  2. Once you delete the webhook, please go back to your shop and click save on your wallee settings. This will our new webhooks. New order will be updated accordingly.

Regards,

@vttn

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