README

Sample Ticketing System

This is a coding challenge and my first time to use Ember.js. This app is a basic customer support ticket platform, wherein customers can create and view the status of their tickets. Agents can see all opened tickets, and can view monthly report of closed tickets. Admins can manage mostly everything.

Prerequisites

You will need the following things properly installed on your computer.

Ruby (with RubyGems and Bundler)
MySQL
Git
Node.js (with NPM)
Bower
Ember CLI
PhantomJS

Installation

Clone the repository or download and uncompress the code

$ git clone git@github.com:warrenchaudhry/ticketing.git
$ cd ticketing

There are two folders for this application. 0. ticketing_backend - Ruby on Rails API backend

ticketing_frontend - Ember.js frontend application

Rails application installation

$ cd ticketing_backend

Install the Rubygems dependencies

$ bundle install

It is highly recommended for you to use a virtual environment with user-based libraries instead of system-based. Check out https://rvm.io , for example.

Be sure to change the credentials in .env file and please check the configuration in config/database.yml for any modifications before creating the database.

sample content of `.env` file

DATABASE_USERNAME=mysqlusername
DATABASE_PASSWORD=mysqlpassword

Create database and migration

$ rails db:create
$ rails db:migrate

Seed the tables

$ rails db:seed

The project should work from here on, but if it has been updated with new dependencies, pull the code again, and run $ bundle install.
Run the tests

$ rake

Start the application

$ rails server

Ember.js application installation

$ cd ticketing_frontend
$ npm install
$ bower install

Start the application

$ ember server

Visit your app at http://localhost:4200.

Test data

Once both applications are running, you can access the application with the following data.

There should be given users:

Email	Type
admin1@email.com	Admin
agent1@email.com	Support
customer1@example.com	Customer

For each account password is password2016.

Upcoming Features

PDF report for closed tickets
Users management (add/update/delete)
Search functionalities
Lack of tests
Comments for tickets

Bugs

Page should redirect to / or /login after logout
Select tags not selecting option equivalent to model value

Author's Info

Software

Darwin 14.5.0 Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64 x86_64
Ruby ruby 2.3.0p0 (2015-12-25 revision 53290) [x86_64-darwin14]
Rails 5.0.0.1
Gem 2.6.6
Bundler Bundler version 1.13.0
ember-cli 2.8.0
Node 6.5.0

warrenchaudhry/ticketing