woocommerce/woocommerce-gateway-stripe

Payment Processing Issues with Stripe on Website - Not reflecting on orders

Opened this issue · 1 comments

Hey Team,

My website is having issues with payments.

Stripe payments with auth 3 are working fine, but when it tries to process payments with auth 3D 2, Stripe accepts the payment but the website shows it as failed and sometimes gives a timeout error.

I've found a similar issue here: (https://wordpress.org/support/topic/order-status-failed-after-a-payment-with-3d-secure/), but there is no solution.

I also found the same issue here: (#980), but again, no solid resolution or guidance.

Here's a screenshot from Stripe: (https://prnt.sc/_oLT6J0yU0yt).

Please help me.

Thank you!

@udeti Can you please provide the following?

  • Steps to reliably reproduce the issue.
  • A copy of your site's system status report. You can find it under WooCommerce > Status in the dashboard. Click "Get system report" and then the "Copy for support" button. Once you've done that, paste it into your reply.