woocommerce/woocommerce-gateway-stripe

Getting a lot of blocked payments from customer due to high risk[CVC check Unavailable Street check Unavailable Zip check Unavailable]

Closed this issue · 1 comments

SajidRah71 commented

Describe the bug
When customers pay via link or apple pay or google pay everything works fine but as soon as they pay using card, their payment gets flagged as highest risks and it shows
CVC check
Unavailable
Street check
Unavailable
Zip check
Unavailable

it's not saying that the values are wrong(they aren't i have confirmed with customers) but rather that the checking for these values are unavailable. I don't know what's causing this issue.

Expected behavior
I just want the payments to be seemless. idk what's the issue. is it with my website or the plugin or the stripe itself.
Screenshots
image

Environment (please complete the following information):

  • WordPress Version 6.5.4
  • WooCommerce Version 9.0.0
  • Stripe Plugin Version 8.4.0
  • Browser any;
  • Any other plugins installed

Please help with the issue

aheckler commented

If there's not a confirmed bug in the code itself yet, this issue will get addressed quicker as a support request. Please go here to contact our Happiness team, who can help you troubleshoot the problem and file a bug if indeed this is one. :) Thanks!