woocommerce/woocommerce-paypal-payments

Missing "PayPal buy-button" on check-out page when "Classic Cart button" is added to cart

sandraplant opened this issue · 1 comments

sandraplant commented

Describe the Bug

Currently I am using the classic checkout button for my shop solution. I would prefer to offer both solutions to my customers - the classic cart and the classic checkout button. I can not offer the classic cart button to my customers because on the check out page the "buy-button" is missing or not displayed. Instead a message is shown which states "You are currently paying with PayPal. Choose another payment method". In the past this was possible and the buy-button has been displayed properly.

To Reproduce

  1. For setting "Smart Button Locations" choose both options (Classic Checkout AND Classic Cart)

  2. Save settings

  3. Delete all caches

  4. Visit the shop

  5. Chose product and add it to the cart

  6. Go to cartImage

  7. Click on the Classic Cart button which lead to the PayPal login page

  8. Authenticate at PayPal

  9. Chose preferred payment method and go back to shop with relevant button

  10. Scroll to the end of the cart page

  11. Instead of the expected buy-button you will find the message which I described in the bug description

Expected Behavior

Display buy-button in cart once you are redirected from PayPal instead of misleading message.

Actual Behavior

Misleading message is displayed and customer can not proceed purchasing process

Environment

  • WordPress Version 6.7.1 (Bug also existed in previous versions)
  • WooCommerce Version 9.4.2 (Bug also existed in previous versions)
  • Plugin Version 2.9.4 (Bug also existed in previous versions)
  • Browser Safari Desktop Version 17.4.1 and Safari iOS 17.6.1
  • Any other plugins installed:
    Checkout Field Editor for WooCommerce
    Elementor
    Elementor Pro
    Full Screen Menu for Elementor
    Germanized für WooCommerce
    Germanized für WooCommerce Pro
    Germanized für WooCommerce: One Stop Shop
    Google for WooCommerce
    Limit Login Attempts Reloaded
    Meta Tag Manager
    OMGF
    Site Kit by Google
    Smart Slider 3 Pro
    SVG Support
    WooCommerce
    WooCommerce PayPal Payments
    WP Statistics
    WP Statistics - Data Plus
    WP-Optimize - Clean, Compress, Cache
    Yoast SEO
    Yoast SEO Premium
SydeKrystian commented

Hello @sandraplant

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards,
Krystian