ySupport #7
defiglenn opened this issue · 3 comments
Scope
Provide 24/7 support and community management on discord/telegram/reddit
Plan
The team will continue to provide effective and efficient support. Every message supports the Yearn brand and we take that responsibility seriously. Hundreds of users are helped each month, a significant portion of these within 15 minutes. Maintaining a 24/7 presence with moderators across timezones ensures this can long continue.
The new ticket system, whereby users can open a ticket and speak privately with a Yearn admin, has been operating since the beginning of April. We believe this addition can continue to reduce the risks of scams on our discord over the forthcoming quarter.
As a team we want to do more to help users understand the different products by sparking more discussions, particularly around @YearnFi twitter content. We have the option to @ everyone, giving a Discord notification to 18k people, so want to use this at the right moments too.
Deadline
2024-08-31
People
BarryPooter
Defiglenn
Fugggginn noooob (Yearn.social)
Jyhelper
Minion (yNewsletter)
Money
$8000 p/m
Amount (Total)
$24000
Wallet address
ySupport Multisig: 0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5
Reporting
Monthly
June Reporting
Discord
423 new members this month
2,771 messages across the discord
46 tickets solved.
52 questions on #support-questions
92% answered effectively
62% answered within 15 minutes
Telegram
39 questions
95% answered effectively.
46% answered within 15 minutes
Reddit
3 questions answered effectively
July Reporting
Discord
439 new members this month
2,287 messages across the discord
76 tickets solved. 1 ticket currently outstanding.
66 questions on #support-questions
91% answered effectively
52% answered within 15 minutes
Telegram
35 questions
97% answered effectively.
60% answered within 15 minutes
Reddit
0 questions
August Reporting
Discord
481 new members this month
2,226 messages across the discord
54 tickets solved. 0 tickets currently outstanding.
63 questions on #support-questions
94% answered effectively
73% answered within 15 minutes
Telegram
17 questions
100% answered effectively
47% answered within 15 minutes
Reddit
1 question answered effectively