Typing activity not received

[PierrickLozach]

I can successfully send typing activity from AppMaker but I never receive the typing activity in my node.js server even though my webhook is configured to receive Typing AppUser.

I tried from FB messenger, WhatsApp and Telegram. But I never receive the event in my /messages endpoint.

Has anyone faced the same issue?

[mspensieri]

The Typing AppUser webhook only triggers for typing events with role: 'appUser'. If you are sending a typing activity from the API with role: 'appMaker' it will not trigger this webhook.

https://docs.smooch.io/rest/#typing-events

A typing:appUser webhook triggers when an appUser starts or stops typing a response on a supported channel.

According to the channel capabilities grid none of the channels you mention support typing events from the user. Unfortunately these are limitations of the channels themselves, they don't expose typing events at all (hence the n/a in the grid).

[PierrickLozach]

Thanks for your answer. I was not aware of the channel capabilities grid page.