SupportBot

Usage

Staff Usage

!queue - view all queued users
!handle - begin a support session with the next user in the queue
!handle [0-9]+ - begin a support session with the user in the specified queue position
!handle [nick] - begin a support session with the user in the queue with the specified nick
!end - end a support session.
!reenable <user> [reason] - reenables user with optionally specified reason

User Usage

!reenable <user> - attempt automatic account reenable after inactivity prune
!queue [reason] - enter the support queue with the specific reason

Installation

First, you'll need to install Elixir:

wget https://packages.erlang-solutions.com/erlang-solutions_2.0_all.deb && dpkg -i erlang-solutions_2.0_all.deb
apt-get update
apt-get install esl-erlang
apt-get install elixir

Running is very simple. It is recommended to update dependencies and re-compile on every run. Manual steps:

mix deps.get
mix compile
mix run --no-halt

Example systemd unit file:

[Unit]
Description=SupportBot
After=network.target

[Service]
Environment="HOME=/opt/SupportBot"
WorkingDirectory=/opt/SupportBot
ExecStartPre=/usr/bin/mix deps.get
ExecStartPre=/usr/bin/mix compile
ExecStart=/usr/bin/mix run --no-halt
RestartSec=30s
Restart=always
User=SupportBot

[Install]
WantedBy=default.target

Alternatively, you can also build/use a docker container instead:

docker build . -t supportbot
docker run -d --restart=always --user 1001:1001 -v ${PWD}/config.secret.exs:/app/config/config.secret.exs \
-v ${PWD}/logs:/app/logs -e ERL_COOKIE=foo supportbot

Configuration