Python script to generate agent-specific reports (deprecated)
Python script focusing on agent reporting, not tickets.
Invoking the Script (As of now)
- Set Username password and name of the output report as environment variables in ZD_USER, ZD_PASS, ZD_REPORT respectively.
- Run from command line to get the results.
- Or run python zendesk.py
Assumptions
- All solved tickets are closed tickets too.
- Ticket without comments are once without a description.
- The comments are not added up for the tickets that are no longer assigned to you.
- The escalation is set for a ticket assigned to you if it has passes through a number of groups. eg 1st line support to 2nd line support and back to 1st line support is escalation.
- Added Ticket Not Updated till date Attribute
Cleanup logs Check other logs Support for non alphanumeric characters in Agent name Better support for pagination
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