AnthonyVadala/Freshdesk-Create_Ticket

Example of how to create a Freshdesk ticket using a PHP form

Freshdesk: Create Ticket

REQUIREMENTS

• A host that supports PHP
• A Freshdesk Account
• A Freshdesk API Key

HOW TO USE

1. First download the createTicket folder
2. Place the folder on your PHP host
3. Log into your Freshdesk Account / Create a Freshdesk Account
4. Obtain your Freshdesk API Key
5. Replace the following fields in submit.php; "YOUR_API_KEY" and "YOUR_DOMAIN"

   // Your agent API key
   $api_key = "YOUR_API_KEY";
   // Your Freshdesk subdomain 
     // For example "example.freshdesk.com" enter "example"
   $yourdomain = "YOUR_DOMAIN";
   

6. Obtain your custom Freshdesk fields (if any exist) using the following methods:
   • cURL curl -u YOUR_API_KEY:X -X GET https://YOUR_DOMAIN.freshdesk.com/api/v2/ticket_fields > ~/Desktop/json.txt
   • If signed in as a Freshdesk agent go to https://YOUR_DOMAIN.freshdesk.com/api/v2/ticket_fields
7. To use default/custom fields use the "name" field; custom fields are prepended by cf_
8. Replace the example cf_ fields in this section of submit.php with your own

   // Array for custom fields
   $custom_fields = array(
     "cf_custom_text_field" => $text_input,
     "cf_custom_number_field" => $number_input
   );
   

9. Make sure any input field changes you make in index.php are reflected in the POST data section in submit.php

   // POST data
   $text_input=$_POST['text_input'];
   $number_input=$_POST['number_input'];
   $drop_down=$_POST['drop_down'];
   $date_field=$_POST['date_field'];
   $text_area=$_POST['text_area'];