Buglife/buglife-android

P0: Cannot reply to bug reporters, emails gone.

Closed this issue · 2 comments

BugLife library version 1.5.1
Client code calls the following code within Application.onCreate():

Buglife.setUserEmail(userEmail)
Buglife.setUserIdentifier(userId)

Until very recently this worked as expected and email addresses showed up as expected in the BugLife web reporting interface, however today they are displaying only as userId's (see screenshot), which prevents us from replying to the user. No changes to the client have been made.

This is P0 as it negatively impacts user experience with our support staff.

Hi Duncan,

We're seeing other customers who are using the latest Buglife Android SDK and submitting bugs with both a user identifier and a user email without issues. Can you paste all of the Buglife-relevant lines of your Application.onCreate() (minus your API key, of course).

I see what's going on here. The value passed to BugLife.setUserEmail() is nullable, so if you set a null value it will remove that from the dashboard. That explains what's happening, thanks.

I'll submit a PR to add that to the documentation.