Call stats not loading

Question

Call stats not loading

Closed this issue 8 years ago · 9 comments

Running UCCX 11, and I'm having a bear of a time getting call history to show. I've uploaded all files to both my uccx pub and sub. I've removed the comments from these lines:
<script type="text/javascript" src="/desktop/assets/js/jquery.min.js"></script>
<script type="text/javascript" src="/desktop/assets/js/finesse.js"></script>
and I've restarted finesse services (eventually i restarted the entire cluster).

Testing in IE 11 and firefox 47

At first no stats show, but then when I receive a call, (referencing the pic below) the stats in section 1 all popup as 0. They stay 0 no matter how many calls I answer. sections 2,3,and 4 never populate with anything

https://camo.githubusercontent.com/8269b4476c5dd1ad55ce1071b80cdf76327049d1/68747470733a2f2f73332e616d617a6f6e6177732e636f6d2f62646d2d66696c65732f73637265656e73686f74732f63616c6c486973746f72794f766572766965772e6a7067

Any help would be appreciated.

Answer 1 · 2017-01-30T17:32:32.000Z

@terrymason are you loading any other custom gadgets?

Answer 2 · 2017-01-30T17:34:43.000Z

No, this is my very first custom gadget.
It's actually a brand new UCCX deployment. It's not production yet.

Answer 3 · 2017-01-30T18:19:34.000Z

@terrymason Are these inbound calls to the actual UCCX queue or to the agent extension? What happens when an outbound call is initiated from the agents line?

Can you send me a copy of your callHistoryGadget.xml and callHistoryGadget.js files?

Answer 4 · 2017-01-30T18:34:35.000Z

So, it appears that calls directly to and from the extension work fine (they show up in call history). Calls coming in through the call center don't show up, and the "call back" button doesn't seem to work at all.

Thank you very much for your help on this, and for providing this great tool.

gadgets.zip

Answer 5 · 2017-01-30T18:47:09.000Z

Your gadget files look good. Use firefox and open the developer web console while receiving a call from the call center and direct to the agent extension. If you could capture this and send it over, that might give me some insight into whats going on. Logging in IE is terrible so I would use firefox to look at this data :). Finesse logs a TON of data. Most of it will not pertain to this gadget but the context may give me a clue.

Thanks,

Brad

Answer 6 · 2017-01-30T19:05:23.000Z

Brad,
What's the best way to get these logs to you? I don't think I can share that info on a public forum.

Thanks again.

Answer 7 · 2017-01-30T19:10:51.000Z

@terrymason. no worries, email them to bdm@bdmenterprises.com

Answer 8 · 2017-01-31T23:46:05.000Z

Hi Terry, I just downloaded a fresh copy of the gadget from github, uncommented the lines for the onbox jquery and finesse libraries and uploaded to my UCCX 11.5 system as a 3rd party gadget it and ran like a champ. I enabled automatic wrap-up time and that didn't have any effect on it either. I just scheduled a UCCX 11.0 session on dCloud and will give it a shot there as well. hopefully I can get it to act up! I will let you know what the outcome is. - Brad

…

-- Brad McAllister CCIE# 40627 BDM Enterprises, Inc. (847)243-6921

On Mon, Jan 30, 2017 at 10:40 AM, Terry Mason ***@***.***> wrote: Running UCCX 11, and I'm having a bear of a time getting call history to show. I've uploaded all files to both my uccx pub and sub. I've removed the comments from these lines: <script type="text/javascript" src="/desktop/assets/js/ jquery.min.js"></script> <script type="text/javascript" src="/desktop/assets/js/ finesse.js"></script> and I've restarted finesse services (eventually i restarted the entire cluster). Testing in IE 11 and firefox 47 At first no stats show, but then when I receive a call, (referencing the pic below) the stats in section 1 all popup as 0. They stay 0 no matter how many calls I answer. sections 2,3,and 4 never populate with anything https://camo.githubusercontent.com/8269b4476c5dd1ad55ce1071b80cdf 76327049d1/68747470733a2f2f73332e616d617a6f6e6177732e636f6d2f62646d2d66 696c65732f73637265656e73686f74732f63616c6c486973746f72794f76 6572766965772e6a7067 Any help would be appreciated. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#27>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AJqvp7Ca94qdK1HG6-xWKcVnCh2EwgX_ks5rXhJkgaJpZM4Lxn_R> .

Answer 9 · 2017-02-04T15:04:11.000Z

I found and issue with the gadget when running UCCX 11.0. This has been resolved and the github repo has been updated with the fix.