User Support

Offers different community master features to support your users.

Features

Contextual Help: Write help text on the page where it applies
Support Tickets
- Allow your users to ask a question
- Assign Support Staff to handle tickets
- Get notifications when
  - A new ticket is (re) opened
  - A ticket is closed
  - A comment has been made on a ticket
FAQ
- add site and group FAQ's
- promote support tickets to FAQ items
- organize FAQ's with tags
- search FAQ by multiple tags and free text search